Vendor Support Coordinator

JLL • Kalamazoo, MI

5d • Onsite

About The Position

The Vendor Support Coordinator supports Facilities Operations and serves as the primary liaison among JLL, its client, and third-party service providers performing hard-service contracts in the pharmaceutical industry. The role requires a thorough understanding of Service Agreements and coordination of contract amendments, quality assurance measures, and process flows. The coordinator builds and maintains client, supplier, and internal relationships through due diligence, clear communication, reliable reporting, and consistent performance. The role also leads vendor qualification, supports safety and regulatory compliance, resolves operational concerns, and develops and closes Work Orders.

Requirements

• Experience managing contracts, including developing Scopes of Work and supplier performance assessment processes.
• Excellent verbal and written communication skills with multiple stakeholders.
• Strong interpersonal skills and the ability to balance competing priorities, provide superior service, and resolve problems quickly.
• Proficient computer skills, including working knowledge of Outlook and Excel.
• Ability to work effectively in a fast-paced, demanding environment and master new skillsets quickly.
• Ability to manage multiple operational matters daily.
• Self-motivated and able to work independently with little supervision.
• Ability to perform required job functions safely, including lifting, bending, and moving as needed; ability to lift 50 pounds.
• Must be authorized to work in the United States without visa sponsorship.

Nice To Haves

• Knowledge of the Maximo CMMS system; training can be provided.
• Basic or moderate knowledge of building systems.

Responsibilities

• Develop and maintain relationships with clients, suppliers, and internal stakeholders through due diligence, concise communication, reliable reporting, and consistent performance.
• Execute and document quality audits, validate provider compliance with Service Agreements and applicable regulations, communicate findings, and follow up as needed.
• Understand assigned Vendor Service Agreements and present change recommendations to management in response to change requests, initiatives, and improvement opportunities.
• Meet and exceed KPIs under the SLA by identifying cost-saving opportunities, innovative solutions, and supporting initiatives.
• Coordinate communication among service providers, Facilities Operations, Sourcing, Finance, Quality, EHSS, and other stakeholders.
• Document process and workflow changes in the Process Manual and distribute updates to stakeholders as needed.
• Lead the Vendor Qualification process, ensuring providers have the qualifications needed to perform work in compliance with regulatory standards, good documentation practices, standard operating procedures, and other policies.
• Promote a strong safety culture and support EHS requirements by proactively identifying and addressing unsafe conditions and behaviors.
• Independently address issues and concerns, develop effective solutions, and drive timely resolution within budget.
• Develop and close Work Orders.
• Perform other duties as assigned.

Benefits

• 401(k) plan with matching company contributions.
• Comprehensive medical, dental, and vision care.
• Paid parental leave at 100% of salary.
• Paid Time Off and Company Holidays.
• Early access to earned wages through Daily Pay.
• Supportive culture and comprehensive benefits package prioritizing mental, physical, and emotional health.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed