Vendor Relations Coordinator
About The Position
The Vendor Relations Coordinator supports general vendor onboarding, with a focus on locksmith, commercial door, overhead door, and automatic door service providers. The role sources and develops vendor relationships to strengthen coverage in existing and emerging markets, collaborates with internal teams to evaluate vendor coverage and capabilities, and helps identify support for low-margin areas, new client locations, and challenging markets. The coordinator is a primary contact for vendors regarding onboarding, portal access, training, and general support. The position also supports vendor education, compliance monitoring, issue resolution, and urgent service coverage requests. It collects and reviews RFI forms and supporting documentation to validate vendor qualifications and alignment with company standards. Other duties may be assigned, and trade assignments or vendor portfolios may change based on business needs and operational priorities.
Requirements
- Prior experience in locksmith services, commercial door systems, overhead doors, automatic doors, facilities management, or a related industry is strongly preferred.
- Strong understanding of locksmith and door service scopes, including hardware, access systems, overhead doors, automatic doors, service expectations, and vendor capabilities.
- Experience sourcing, onboarding, or managing service providers is preferred.
- Strong communication and relationship-building skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Proficiency with Microsoft Office and ability to learn internal systems and vendor management platforms.
Nice To Haves
- Prior experience in locksmith services, commercial door systems, overhead doors, automatic doors, facilities management, or a related industry.
- Experience sourcing, onboarding, or managing service providers.
Responsibilities
- Support general vendor onboarding, including onboarding for locksmith, commercial door, overhead door, and automatic door service providers.
- Source, recruit, and develop relationships with qualified vendors to strengthen coverage in existing and emerging markets.
- Collaborate with Sales, Operations, and Project Management teams to validate vendor coverage, capabilities, and margin opportunities across client locations.
- Assist in sourcing support for low-margin areas, new client locations, and challenging coverage markets.
- Use knowledge of locksmith services and door systems to identify vendors suited to client scopes and service requirements.
- Serve as a primary point of contact for vendors regarding onboarding, portal access, training, and support needs.
- Support vendor education and provide guidance on service expectations, operational processes, and client requirements.
- Help monitor vendor compliance and support processes that maintain vendors' active and compliant status.
- Communicate with internal teams to coordinate vendor engagement and resolve issues.
- Support reactive sourcing requests and urgent locksmith and door service coverage needs.
- Collect and review RFI forms and supporting documentation to validate vendor qualifications and alignment with company standards.
- Perform other duties as assigned; trade assignments, service categories, and vendor portfolios may be modified or expanded based on business needs.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
