Vendor Relations Coordinator

OPENLANE•Carmel, IN

1d•$18 - $20•Remote

About The Position

OPENLANE is a technology, data, and innovation company operating a digital marketplace for wholesale used vehicles. The Vendor Relations Coordinator provides service to recovery vendors, navigates complex situations, and builds partner relationships. The role connects client teams and recovery partners, manages queue transactions, performs vendor audits, and supports a positive experience in a high-volume, fast-paced environment. The coordinator monitors and processes account transactions in internal queue systems, resolves operational inquiries as a liaison between client teams and vendors, and audits vendors against established standards. The role also supports the Vendor Relations Manager by helping answer coordinators’ operational questions and adapts to new assignments and business needs. It reports to the Vendor Relations Manager and works with recovery vendors, client teams, operations staff, and peer coordinators. The position is remote, depending on business needs and location. The stated compensation range is $18.00–$20.00 USD per hour.

Requirements

High school diploma or GED.
1 to 3 years of customer service experience, preferably in complaints, resolutions, or customer retention.
Proficiency with computers and Microsoft products, specifically Excel and Outlook.
Strong organization and time-management skills.
Patience and assertiveness.
Ability to work overtime as required by management.

Nice To Haves

Foundational understanding of automotive titles, remarketing, skip tracing, repossessions, collections, or auto auctions.
Knowledge of internal queue systems and transaction management protocols.
Knowledge of vendor auditing processes and quality assurance standards.
Expertise in dispute resolution, complaint handling, and customer retention methodologies.
High-volume written and verbal communication skills.
Cross-functional liaison skills between internal client teams and external vendors.
Familiarity with internal queue systems and transactional software.

Responsibilities

Monitor and process account transactions within internal queue systems.
Serve as a liaison between client teams and recovery vendors to resolve operational inquiries.
Audit recovery vendors to ensure they meet established standards.
Use positive, constructive approaches in vendor interactions.
Train and assist the Vendor Relations Manager in answering operational questions from coordinators.
Adapt to new tasks, assignments, and evolving business needs.
Process queues consistently, complete vendor audits on time, and communicate efficiently across channels.

Benefits

Competitive pay.
Medical, dental, and vision benefits with employer HSA contributions in the US and FSA options in the US.
Immediately vested 401(k) in the US or RRSP in Canada with company match.
Paid vacation, personal, and sick time.
Paid maternity and paternity leave in the US.
Employer-paid short-term disability, long-term disability, life insurance, and AD&D in the US.
Robust Employee Assistance Program.
Employer-paid Leap into Service Day to volunteer.
Tuition reimbursement for eligible programs.
Opportunities to expand skills and share knowledge across a publicly traded, global organization.
Internal promotions, diverse career paths, and opportunities for advancement.