Vendor Relations Specialist
About The Position
The Vendor Relations Specialist is the front line of Amerit's vendor management operation, responsible for onboarding, qualification, and day-to-day relationship management with our vendor network. This role is highly communicative—spending approximately 40% of the day on phone calls—managing both inbound vendor inquiries and outbound prospecting to identify qualified vendors that meet customer needs. The Specialist works alongside the Manager of Vendor Relations & Dispute Resolution to ensure vendors are properly set up, compliant, and performing to Amerit standards. This position offers an excellent entry point for someone who thrives in a fast-paced environment, enjoys solving problems through communication, and is organized enough to manage competing priorities with accuracy.
Requirements
- High school diploma or equivalent
- Proficiency in Microsoft Excel
- Comfortable and effective on the phone; demonstrated ability to build rapport with external contacts
- Exceptional organizational and time management skills; ability to balance multiple priorities in a fast-paced environment
- Strong written and verbal communication skills
- Excellent attention to detail and commitment to accuracy
- Ability to learn new software systems quickly
- Willingness to take initiative; self-starter mentality
- Ability to exercise independent judgment and make decisions with confidence
Nice To Haves
- Experience in vendor management, account management, or operations
- Background in fleet management, transportation, or automotive industry
- Experience with Zendesk or other ticketing/CRM systems
- Administrative, customer service, or procurement experience
- Familiarity with ERP systems such as PeopleSoft
Responsibilities
- Identify and research qualified vendors to meet Amerit's needs across all business segments
- Conduct initial outreach to prospective vendors; lead qualification discussions to determine fit with Amerit requirements and standards
- Partner with Manager on vendor selection and due diligence oversight
- Guide vendors through the onboarding process in accordance with company procedures and regulatory requirements
- Maintain and update vendor account numbers, contact information, and key documentation in Zendesk and database systems
- Ensure all required contracts, agreements, and compliance documentation are collected, filed, and current prior to vendor going live
- Develop subject matter expertise on Amerit's vendor requirements and communicate them clearly to prospective and current vendors
- Initiate, cultivate, and maintain positive, professional relationships with vendors and Amerit customers they support
- Maintain national account communications and coordination; participate in vendor calls and status updates with key accounts to ensure alignment on expectations and performance
- Monitor vendor compliance with Amerit requirements; ensure all documentation, certifications, and agreements remain current and non-expired
- Follow up with vendors to ensure customer account numbers are active, properly set up, and communicated to the field
- Maintain and organize all onboarding paperwork and account records in accordance with company standards
- Collaborate with Accounts Payable, Procurement, Operations, and Management to identify and resolve vendor setup issues before they impact service
- Communicate proactively with internal teams and vendors to escalate problems early and coordinate swift resolution
Benefits
- Full benefits within 30 days
- Medical, dental, vision, prescription drug coverage, life insurance, disability insurance
- 401(k) match program
- Paid vacation, holidays, and sick time
- Boot and prescription safety glasses reimbursement
- Career and learning development with an extensive training program through our Amerit University
- Employee referral program, up to $1,000 bonus
- ASE certification program with fee reimbursement and bonus
- Employee recognition platform that includes opportunities to redeem points for merchandise
- Employee Assistance Program (EAP)
- 24/7 nurse triage line
- Employee discounts on cell phone service and entertainment tickets
- Employee resource groups (ERGs) that foster inclusion
- Wellness and fitness programs through our provider
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
