Vendor Support Coordinator

JLL•Kalamazoo, MI

1d•Onsite

About The Position

The Vendor Support Coordinator supports Facilities Operations as the primary liaison between JLL, its client, and third-party service providers performing hard-service contracts in the pharmaceutical industry. The role requires a thorough understanding of Service Agreements and coordination of contract amendments, quality assurance measures, and process flows. The coordinator develops and maintains client, supplier, and internal relationships through due diligence, clear communication, reliable reporting, and consistent performance. The role also supports provider compliance, vendor qualification, KPI and SLA performance, process documentation, safety culture, and timely resolution of operational issues. This position is on-site in Kalamazoo, Michigan. The employer does not provide visa sponsorship; candidates must be authorized to work in the United States without sponsorship.

Requirements

Experience managing contracts, including developing Scopes of Work and supplier performance assessment processes.
Strong verbal and written communication skills with multiple stakeholders.
Excellent interpersonal skills, with the ability to balance competing priorities, deliver superior service, and resolve problems quickly.
Proficient computer skills, including working knowledge of Outlook and Excel.
Ability to work effectively in a fast-paced, demanding environment and master new skillsets quickly.
Ability to manage multiple operational matters daily.
Self-motivated and able to work independently with little supervision.
Ability to perform job functions safely, including lifting, bending, and moving as required.
Ability to lift 50 lbs.
Must be authorized to work in the United States without sponsorship; visa sponsorship is not provided.

Nice To Haves

Knowledge of the Maximo CMMS system; training can be provided.
Basic or moderate knowledge of building systems.

Responsibilities

Develop and maintain client, supplier, and internal relationships through due diligence, concise communication, reliable reporting, and consistent performance.
Execute and document quality audits, validate provider compliance with Service Agreements and applicable regulations, communicate findings to stakeholders, and follow up as needed.
Understand assigned Vendor Service Agreements and present change recommendations to management in response to change requests, initiatives, and improvement opportunities.
Meet and exceed KPIs in compliance with the SLA by identifying cost-saving opportunities, innovative solutions, and supporting initiatives.
Drive alignment and communication among service providers, Facilities Operations, Sourcing, Finance, Quality, EHSS, and other stakeholders.
Document process and workflow changes in the Process Manual and distribute updates to stakeholders as needed.
Lead the Vendor Qualification process and ensure providers have the qualifications needed to perform work in compliance with regulatory standards, good documentation practices, standard operating procedures, and other policies.
Promote a strong safety culture in support of EHS requirements by identifying unsafe conditions and behaviors and developing solutions.
Address issues and concerns independently, develop effective solutions, and drive timely resolution within budget.
Perform other duties as assigned.
Develop and close Work Orders.