Appraisal Vendor Coordinator

NJM Insurance Group • Parsippany-Troy Hills, NJ

2d • $77,698 - $90,252 • Onsite

About The Position

The Appraisal Vendor Coordinator oversees and works with NJM shops to ensure processes are followed and customer issues are resolved.

Requirements

• Strong communication skills
• Minimum 3 years repair shop or Auto Appraiser experience
• Ability to prioritize workload
• High School Diploma or GED

Nice To Haves

• Experience with NJM’s Vendor Portal

Responsibilities

• Serve as a liaison between various General Claims departments on repair processes
• Ensure NJM shops complete required processes to keep customers and NJM informed of repair status
• Provide updates to customers and Claims staff of status of repair escalations
• Document all issues into NJM’s Vendor Tracker
• Serve as a point of contact for Enterprise Rent-a-Car to monitor rental average for NJM shops
• Recover reimbursements from NJM shops due to excess rental or corrective repairs needed
• Address all Customer Surveys needing attention involving negative shop performance and/or customer dissatisfaction
• Review estimates from NJM Staff and Independent Companies as part of a bi-monthly Audit
• Perform Paint & Material calculations to resolve cost issues with shops
• Provide monthly report on shops not following required update process
• Complete arbitration responses on a monthly basis

Benefits

• 401(k) with employer match up to 8% and additional service-based contributions
• Health, Dental, and Vision insurance
• Life and Disability coverage
• Generous PTO
• Paid Sick Leave
• Paid parental leave in addition to state-mandated leave
• Discretionary bonuses

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED