Vendor Relations Coordinator

OPENLANE•Carmel, IN

3d•Remote

About The Position

The Vendor Relations Coordinator provides exceptional service to recovery vendors, navigates complex situations, and builds strong partner relationships. The role serves as a bridge between client teams and recovery partners, manages queue transactions, conducts vendor audits, and supports a positive experience in a high-volume, fast-paced environment. This is a remote position, depending on business needs and location, and reports to the Vendor Relations Manager. The coordinator monitors and processes account transactions in internal queue systems, resolves operational inquiries between client teams and recovery vendors, and audits vendors to confirm they meet established standards. The role also supports the Vendor Relations Manager with operational questions from coordinators and adapts to new tasks and evolving business needs. Success is measured through consistent queue processing, timely audits, efficient communication, strong vendor relationships, high customer service ratings, and compliant client-account operations.

Requirements

High School Diploma or GED.
1 to 3 years of customer service experience, preferably in complaints, resolutions, or customer retention.
Proficiency with computers and Microsoft products, specifically Excel and Outlook.
Strong organization and time management skills.
Patience and assertiveness.
Ability to work overtime as required by management.

Nice To Haves

Foundational understanding of automotive titles, remarketing, skip tracing, repossessions, collections, or auto auctions.
Knowledge of internal queue systems and transaction management protocols.
Knowledge of vendor auditing processes and quality assurance standards.
Experience with dispute resolution, complaint handling, and customer retention methodologies.
High-volume written and verbal communication skills.
Cross-functional liaison skills between internal client teams and external vendors.
Familiarity with internal queue systems and transactional software.

Responsibilities

Monitor and process account transactions in internal queue systems.
Act as a direct liaison between client teams and recovery vendors to resolve operational inquiries.
Conduct audits of recovery vendors to ensure they meet established standards.
Promote positive, constructive solutions in vendor interactions.
Train and assist the Vendor Relations Manager in answering operational questions from coordinators.
Adapt to new tasks, assignments, and evolving business needs.
Complete queue processing consistently, vendor audits on time, and communication efficiently across channels.
Build strong recovery vendor relationships and support high customer service ratings and compliant operations across client accounts.

Benefits

Competitive pay.
Medical, dental, and vision benefits with employer HSA contributions and FSA options in the US.
Immediately vested 401K in the US or RRSP in Canada with company match.
Paid vacation, personal, and sick time.
Paid maternity and paternity leave in the US.
Employer-paid short-term disability, long-term disability, life insurance, and AD&D in the US.
Robust Employee Assistance Program.
Employer-paid Leap into Service Day to volunteer.
Tuition reimbursement for eligible programs.
Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization.
Company culture of internal promotions, diverse career paths, and meaningful advancement.