Vehicle Upgrade Coordinator
About The Position
Castle VW of Schaumburg is hiring a Vehicle Upgrade Coordinator to bridge the service and sales departments by encouraging existing customers to upgrade their current vehicles. The role works with customers who bring vehicles in for service, identifies opportunities to discuss an upgrade, explains the benefits, and presents offers tailored to customer needs and dealership programs. The coordinator captures upgrade leads and transfers them to sales consultants, while coordinating appointments and follow-ups and communicating opportunities to sales staff. The position also uses dealership CRM and data systems to manage customer information and leads, and stays informed about inventory, manufacturer incentives, and current sales specials. Compensation is listed as $50,000–$80,000 and is based on performance and experience; pay ranges may vary from the displayed amounts.
Requirements
- Previous experience in automotive sales, customer service, and/or a dealership upgrade role.
- Strong understanding of automotive sales and service operations.
- Ability to communicate and collaborate effectively between departments.
- Comfort with CRM software and dealership management systems.
- Ability to multitask and work in a fast-paced environment.
- Professional, well-groomed personal appearance.
- Clean driving record and valid driver’s license.
Responsibilities
- Work directly with customers bringing vehicles in for service to identify opportunities to discuss upgrading to a newer model.
- Build rapport and explain upgrade benefits, such as newer features, better financing, and trade-in equity.
- Present offers tailored to customer needs and dealership programs.
- Liaise between service and sales teams to capture upgrade leads from service customers and hand them off to sales consultants.
- Coordinate appointments and follow-ups, and communicate opportunities to the sales staff.
- Use dealership CRM and data systems to track leads, schedule follow-ups, and manage customer information.
- Stay up to date on vehicle inventory, manufacturer incentives, and current sales specials.
Benefits
- Competitive salary.
- Supportive and collaborative work environment.
- Opportunities for growth and career advancement.
- Comprehensive training and access to industry-leading tools and technology.
- Benefits package including health insurance and a 401(k) with company match.
- Employee access to EAP, health, legal, and financial resources.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
