Vehicle Support Specialist

PACCAR•Lewisville, TX

5d•$70,500 - $96,690

About The Position

As a Vehicle Support Specialist, you will become an expert on PACCAR engines, aftertreatment, and chassis electrical systems. You will provide accurate, timely support to PACCAR dealership technicians, communicate technical information across PACCAR divisions, and serve as the first point of dealer contact across all divisions, with the goal of maximizing customer uptime. The role provides Tier 1 technical support, software support for engine and some chassis applications, and assistance with cross-functional projects involving service tools and documentation, product quality, and Voice of Customer. Complex vehicle issues are escalated to appropriate technical and leadership teams. The specialist also maintains PACCAR engine certifications and stays current on industry systems and technologies.

Requirements

At least 4 years of experience in automotive and/or diesel engine diagnostics.
Fundamental understanding of engine and aftertreatment systems, with the ability to accurately and efficiently diagnose component and/or system faults.
Fundamental understanding of electrical system theory, with the ability to accurately and efficiently diagnose electrical system faults.
Proficiency with industry computer-based diagnostic tools and standards, including OBD (On Board Diagnostics).
Ability to earn and maintain technical certifications.
Ability to handle multiple tasks and produce high-volume, high-quality output.
Willingness to work in a fast-paced 24/7 environment and adapt to changing schedules and requirements.
Ability to work under limited supervision and make sound decisions under pressure.
Strong PC skills, including proficiency with Microsoft Office Suite.
Strong customer service and written communication skills.

Nice To Haves

OEM dealership experience is strongly preferred.
Currently enrolled in an automotive or diesel technical degree program.
A technical or bachelor’s degree is preferred.

Responsibilities

Provide direct Tier 1 technical support to dealer technicians by identifying customer concerns, reviewing troubleshooting results, and offering timely, accurate support through the TCS 365 case management tool.
Follow up on repair progress to help return trucks to service and maximize uptime.
Provide software support for engine applications and some chassis applications requiring special approvals or additional research.
Support cross-functional projects, including service tools and documentation, product quality, and Voice of Customer.
Escalate complex vehicle issues to Technical Lead, Tier 2 and 3 Field Support Teams, and leadership teams as appropriate.
Attain and maintain PACCAR Engine Certifications and stay current on industry systems and technologies.
Identify opportunities for continuous improvement.

Benefits

401(k) with up to a 5% company match.
Fully funded pension plan providing monthly benefits after retirement.
Paid time off, including a minimum of 10 paid vacation days, 12 paid holidays, and sick time; additional vacation days are provided with additional seniority/years of service.
Tuition reimbursement for continued education.
Medical, dental, and vision plans for employees and their families.
Flexible spending accounts (FSA) and health savings account (HSA).
Paid short- and long-term disability programs.
Life and accidental death and dismemberment insurance.
Employee Assistance Program services, including wellness plans, estate planning, and financial counseling.
Eligible for a holiday gift.