Vehicle Support Specialist

Motus

3d•Remote

About The Position

Motus is seeking a Customer Service professional to join the team as a Vehicle Support Specialist. This role will serve as the front-line to our customer base, providing support to administrators and end-users on Motus’ suite of products. You will strengthen customer relationships and ensure positive engagement with Motus products by supporting inquiries via phone, email, and web chat. This role is ideal for someone interested in a career in a high-growth Software-as-a-Service organization who is positive, tenacious, and possesses exemplary communication and a collaborative, team-oriented spirit. The position includes thorough training to support end-users, followed by administrator support. Preference will be given to candidates in EST or CST time zones.

Requirements

0-3 years of customer support experience, preferably in a B2B, SaaS environment
Exemplary verbal and written communication skills
Commitment to service excellence
Ability to articulate complex and technical concepts
A positive, adaptable and enthusiastic team member
Strong teammate and commitment to get the job done, no matter how big or small
Strong ability to prioritize and meet a dedicated timeline
Attention to detail and strong organizational skills.
History of excelling in collaborative team environments
Commitment to success—for yourself and your team
Analytical mind-set who loves solving problems
Proficient in Microsoft Office Suite.

Nice To Haves

Fluent in French or Spanish (read, speak, and write) is a plus
Experience with Zendesk a plus

Responsibilities

Resolve and respond to customer requests and issues of varying complexity via phone, email, and webchat efficiently and effectively within established service levels.
Delight client administrators with a positive, customer-centric approach to question and issue resolution.
Manage, monitor, and record all customer cases, case updates, and ongoing tasks in the Motus ticket management platform.
Review and process customer forms and documentation when required.
Assist the end-user support team if the business need arises and requested.
Serve as Subject Matter Expert (SME) on designated Motus products and Motus Support tasks and processes.
Liaise with the Product, Customer Success, and Enterprise Account Management teams as vital to ensure proactive and timely resolution of end-user issues.

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
Open Paid Time Off
Sick Time Off
Flexible Spending Accounts
Health Savings Accounts
Motus-Fidelity 401K Plan with company match
Company-paid Short/Long-term Disability & Basic Life Insurance Plans
Family Planning and Parenting Support Benefits through Maven
Support mental, physical, professional and financial well-being through coaching and clinical therapy with Modern Health
$1000 Home Office Reimbursement Program
$2000 Internal Referral Program
WorkAnywhere Reimbursement of Internet and Cellular Costs
16 weeks maternity and adoption leave
12 weeks paternity leave