Vehicle Support Engineer
About The Position
The Vehicle Support Engineer is a Tier 2 escalation point at the intersection of live fleet operations and engineering. The role diagnoses complex vehicle hardware and software issues in real time, restores vehicle uptime, and drives long-term improvements through root-cause analysis. Diagnostics are still maturing, so the engineer will help shape how issues are identified, resolved, and prevented. The work affects fleet reliability, mean time to repair, and customer experience. The role supports live fleet operations and requires flexibility for occasional nights or weekends with advance notice. The schedule is Tuesday through Saturday, 8:00 AM–5:00 PM PST, with a need to flex as operational needs require. The engineer may occasionally travel within the U.S. and participates in shift coverage for seven-day fleet operations.
Requirements
- Bachelor’s degree in Electrical Engineering, Computer Engineering, or a related field.
- At least 8 years of relevant experience in transportation, aerospace, autonomous vehicles, or other complex systems.
- Experience troubleshooting low- and high-voltage systems safely.
- Knowledge of UDS diagnostics, vehicle systems architecture, and hardware/software interfaces.
- Ability to read electrical diagrams, connector pinouts, and schematics.
- Strong documentation skills and a methodical troubleshooting mindset.
- Willingness to pass a background check.
- Availability for occasional overtime with advance notice.
- Comfort reading wiring diagrams and schematics, measuring voltage and resistance, troubleshooting Linux systems, and working across chassis, sensors, hydraulics, and software interfaces.
- Ability to collaborate closely with field technicians.
Nice To Haves
- Experience with electric vehicle technology.
- Experience with remote vehicle troubleshooting in an operations-driven environment.
- Experience with Linux-based systems and Python for fleet-level data analysis.
- Experience with software that interfaces directly with hardware.
- Familiarity with networking concepts such as TCP and sockets.
- Background as an aircraft or helicopter mechanic, military technician, or complex systems engineer working with satellites, aircraft, or autonomous platforms.
Responsibilities
- Serve as the primary escalation point for technicians handling complex vehicle issues.
- Assess and resolve hardware and software faults to restore vehicle uptime, including issues requiring deeper engineering judgment.
- Perform in-depth log analysis and review historical fleet data to identify root causes.
- Parse and interpret vehicle logs and translate findings into physical system implications.
- Lead post-incident reviews and drive corrective actions.
- Develop, document, and continuously improve troubleshooting guides for field technicians.
- Capture incident lessons learned and define data points needed to validate resolution effectiveness.
- Partner with design and development teams to improve diagnostics, tooling, and issue detection.
- Support hardware bring-up and validation for new sensor components, including LiDAR, radar, and cameras.
- Implement fleet-wide countermeasures to prevent recurring issues.
- Act as a site owner for fleet issues escalated from technicians.
- Occasionally travel within the U.S. to support operational locations.
- Participate in shift coverage for seven-day fleet operations, with schedules including Sunday–Thursday or Tuesday–Saturday.
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What This Job Offers
Career Level
Senior
