Vehicle Support Engineer

Wealth Recruitment • San Francisco, CA

3d

About The Position

The Vehicle Support Engineer is a Tier 2 escalation point at the intersection of live fleet operations and engineering. The role diagnoses complex vehicle hardware and software issues in real time, restores vehicle uptime, and drives long-term fixes through root-cause analysis. The position contributes to improving maturing diagnostic processes and directly affects fleet reliability, mean time to repair, and customer experience.

The engineer works closely with field technicians and design and development teams, analyzes vehicle logs and fleet data, supports hardware bring-up and validation for new sensor components, and implements fleet-wide countermeasures to prevent recurring issues. The role also requires flexibility to support live operations, including occasional nights or weekends with advance notice, and occasional travel to U.S. operational locations.

Requirements

• Bachelor’s degree in Electrical Engineering, Computer Engineering, or a related field.
• At least 8 years of relevant experience in transportation, aerospace, autonomous vehicles, or other complex systems.
• Experience troubleshooting low- and high-voltage systems safely.
• Knowledge of UDS diagnostics, vehicle systems architecture, and hardware/software interfaces.
• Ability to read electrical diagrams, connector pinouts, and schematics.
• Strong documentation skills and a methodical troubleshooting mindset.
• Willingness to pass a background check.
• Availability for occasional overtime with advance notice.
• Ability to read wiring diagrams and schematics, measure voltage and resistance, troubleshoot Linux systems, and work across chassis, sensors, hydraulics, and software interfaces.

Nice To Haves

• Experience with electric vehicle technology.
• Experience with remote vehicle troubleshooting in an operations-driven environment.
• Experience with Linux-based systems and Python for fleet-level data analysis.
• Experience with software that interfaces directly with hardware.
• Familiarity with networking concepts such as TCP and sockets.
• Background as an aircraft or helicopter mechanic, military technician, or complex systems engineer working with satellites, aircraft, or autonomous platforms.

Responsibilities

• Serve as the primary escalation point for technicians handling complex vehicle issues.
• Assess and resolve hardware and software faults to restore vehicle uptime.
• Troubleshoot issues requiring deeper engineering judgment beyond obvious fixes.
• Analyze vehicle logs and historical fleet data to identify root causes.
• Interpret vehicle logs and translate findings into physical system implications.
• Lead post-incident reviews and drive corrective actions.
• Develop, document, and improve troubleshooting guides for field technicians.
• Capture lessons learned from incidents to support faster future recovery.
• Define data points needed to validate the effectiveness of resolutions.
• Partner with design and development teams to improve diagnostics, tooling, and detection.
• Support hardware bring-up and validation for new LiDAR, radar, and camera components.
• Implement fleet-wide countermeasures to prevent recurring issues.
• Act as a site owner for fleet issues escalated from technicians.
• Travel occasionally within the U.S. to support operational locations.
• Participate in shift coverage for 7-day fleet operations, on a Tuesday–Saturday or Sunday–Thursday schedule.

Benefits

• Contract assignment at a pay rate of $98.25 per hour.

What This Job Offers

• Career Level: Senior