Vehicle Service Technician - NO WEEKENDS

Serra Traverse City•East Bay Township, MI

About The Position

Serra Traverse City is seeking a motivated Vehicle Service Technician to join its dealership team. The role includes preparing, recording, submitting, and reconciling warranty claims with the factory and/or distributor. The technician performs vehicle repairs and diagnostics according to repair orders and dealership and factory standards, communicates with service advisors and the parts department, documents work, and maintains safe, clean work areas and vehicles. The position also includes manufacturer training, keeping up with technical bulletins, and supervising apprentice technicians when assigned.

Requirements

Valid driver's license.
Excellent communication, organizational, and time-management skills.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence and speak effectively with customers or employees.
Experience using general office equipment, such as computers, iPads, and copiers.
Ability to multitask and apply common-sense understanding to written, oral, diagrammed, or form-based instructions.
Ability to handle standardized situations with only occasional or no variables.
Professional, well-groomed personal appearance.
Associate's degree or equivalent from a two-year college or technical school; or six months to one year of related experience and/or training; or an equivalent combination of education and experience.
Ability to sit or stand for prolonged periods.

Responsibilities

Perform repair-order work efficiently and accurately in accordance with dealership and factory standards.
Diagnose malfunctions and perform repairs.
Communicate with the parts department to obtain needed parts.
Save and tag parts when work is under warranty or the customer requests it.
Inspect assigned vehicles to identify additional safety or service work that is required or recommended.
Immediately notify the service advisor when additional work is needed, listed work is unnecessary, or repairs cannot be completed on time.
Document work performed and recommended on repair orders.
Road-test vehicles when required.
Participate in manufacturer-sponsored training programs, schools, and events.
Keep up with manufacturer technical bulletins.
Supervise apprentice technicians when assigned.
Report machinery defects or malfunctions to the supervisor.
Keep customers’ vehicles clean and promptly notify service advisors of changes to a vehicle’s appearance or condition.
Keep the shop area neat and clean.
Maintain and account for dealership-owned tools and manuals, returning them to the proper place and condition.
Comply with applicable federal, state, and local regulations, including hazardous-waste disposal and OSHA Right-to-Know requirements.
Operate tools and equipment safely and promptly report safety issues to management.
Perform other duties as assigned.