Vehicle Service Technician - NO WEEKENDS

Serra Traverse City•Traverse City, MI

7d•Onsite

About The Position

Serra Traverse City is seeking a motivated Vehicle Service Technician to join its dealership team. The role performs vehicle repairs and diagnostics according to repair orders and dealership and factory standards, and includes examining vehicles for additional safety or service needs, documenting work, communicating with service advisors and the parts department, and road-testing vehicles when required. The technician also maintains a clean and safe shop, cares for dealership tools and manuals, follows applicable regulations, and may supervise apprentice technicians. The position includes preparing, recording, submitting, and reconciling warranty claims with the factory and/or distributor.

Requirements

Valid driver's license.
Excellent communication, organizational, and time-management skills.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence and speak effectively with customers or employees.
Experience using general office equipment, such as computers, iPads, and copiers.
Ability to sit or stand for prolonged periods and multitask.
Professional, well-groomed personal appearance.
Ability to use common-sense understanding to interpret and carry out varied written, oral, diagrammatic, or form-based instructions, and to handle standardized situations with few or no variables.
Associate degree or equivalent from a two-year college or technical school; or six months to one year of related experience and/or training; or an equivalent combination of education and experience.

Responsibilities

Perform work outlined on repair orders efficiently and accurately in accordance with dealership and factory standards.
Diagnose malfunctions and perform repairs.
Communicate with the parts department to obtain needed parts.
Save and tag parts when work is under warranty or when requested by the customer.
Examine assigned vehicles to determine whether additional safety or service work is required or recommended.
Immediately notify the service advisor when additional work is needed, listed work is unnecessary, or repairs cannot be completed within the promised time.
Document all work performed and recommended on repair orders.
Road-test vehicles when required.
Participate in manufacturer-sponsored training programs, schools, and events, and keep current with manufacturer technical bulletins.
Supervise apprentice technicians when assigned.
Report machinery defects or malfunctions to the supervisor.
Keep customers' vehicles clean and immediately notify service advisors of changes to a vehicle's appearance or condition.
Keep the shop area neat and clean.
Maintain accountability for dealership-owned tools and manuals and return them to their proper place in the condition received.
Understand and comply with applicable federal, state, and local regulations, including hazardous-waste disposal and OSHA Right-to-Know requirements.
Operate tools and equipment safely and report safety issues to management immediately.
Prepare, record, submit, and reconcile warranty claims with the factory and/or distributor.
Perform other duties as assigned.