Vehicle Processing Clerk (Remote - Alabama)

Morley•UNAVAILABLE, Alabama

12d•Remote

About The Position

As a remote Vehicle Processing Clerk (Disposition Coordinator) at Morley, you help people across the country return vehicles to an auto manufacturer. You serve as a friendly contact, ensuring each case contains the proper documentation and helping make the process as quick and easy as possible. Morley provides training; auto experience is not needed. The role supports vehicle repurchases through communications and documentation tracking, with the tools and team support needed to perform the work.

Requirements

Excellent multitasking, analytical, and problem-solving skills.
Microsoft Office skills.
Ability to pass a pre-employment background check and drug screen.
High school diploma or equivalent.
At least one year of customer service experience.
Ability to work Monday through Friday within the center's hours of operation, including the primary shift and rotational shifts 2–4 times per month.
Ability to adhere reliably to the work schedule.
Must be an Alabama resident.
Must have a secluded, distraction-free work environment.
Must have high-speed internet delivered through a wired provider (cable or fiber), with the computer physically connected to the modem or router using an Ethernet cable; wireless, 5G, and satellite connections are not supported.

Responsibilities

Communicate with clients, customers, lien holders, dealerships, state agencies, and suppliers to complete vehicle repurchases.
Handle inbound and outbound communications by phone, email, mail, chat, and other channels as needed.
Contact appropriate parties to secure required documentation and expedite the return of repurchase documents.
Expedite and track case handling through documentation systems.
Meet required metrics.
Handle multiple cases simultaneously while following guidelines.
Provide timely and accurate solutions while maintaining a positive and upbeat attitude.