Vehicle Processing Clerk (Hybrid - Saginaw, MI)

Morley•Saginaw Charter Township, MI

12d•Hybrid

About The Position

As a Vehicle Processing Clerk (Disposition Coordinator) at Morley, you will help customers across the country return vehicles to an auto manufacturer. You will serve as a friendly point of contact and ensure each case has the proper documentation. No automotive experience is needed; training is provided. This is a hybrid role based in Saginaw, Michigan, with work split between home and Morley’s corporate office in Saginaw Township. The position starts at $14 per hour. The team handles vehicle buybacks and offers established processes, supportive leaders, steady work, benefits, and advancement opportunities. The schedule is Monday through Friday, with no weekends. The primary shift is 8 a.m. to 5 p.m. Eastern time, with a rotational shift of 11 a.m. to 8 p.m. Eastern time 2–4 times per month. Employees must be able to work on site in Saginaw as needed and reliably follow their schedule. Remote work requires a secluded, distraction-free environment and high-speed cable or fiber internet connected to the modem or router by Ethernet; wireless, 5G, and satellite connections are not supported.

Requirements

Excellent multitasking, analytical, and problem-solving skills.
Microsoft Office skills.
Ability to pass a pre-employment background check and drug screen.
High school diploma or equivalent.
At least one year of customer service experience, including experience in a call center, retail, restaurant, fast food, hotel, or another customer-facing role.
Ability to work on site in Saginaw, Michigan, as needed.
Ability to work shifts within the center's hours of operation: Monday through Friday; primary shift 8 a.m.–5 p.m. Eastern time and rotational shift 11 a.m.–8 p.m. Eastern time 2–4 times per month.
Ability to reliably adhere to the schedule.
For remote work: a secluded, distraction-free work environment; high-speed internet through a wired cable or fiber provider; and a computer physically connected to the modem or router by Ethernet. Wireless, 5G, and satellite connections are not supported.

Responsibilities

Communicate with clients, customers, lien holders, dealerships, state agencies, and suppliers to complete vehicle repurchases.
Handle inbound and outbound communications by phone, email, and mail.
Contact appropriate parties to secure required documentation and expedite the return of repurchase documents.
Expedite and track case handling through documentation systems.
Meet required metrics.
Handle multiple cases simultaneously within guidelines.
Provide timely and accurate solutions through inbound and outbound conversations, including phone calls, chats, emails, and other communications, while maintaining a positive and upbeat attitude.