Vehicle Operations Manager

Hertz • St. Louis, MO

5h

About The Position

The Vehicle Operations Manager leads back-of-the-house processes, vehicle care and management, and efficiency initiatives as part of the Vehicle Operations team. The role directs frontline employee processes and activities and may assist the Senior Vehicle Operations Manager in overseeing a location brand or department. The Manager provides leadership for vehicle operations employees and is responsible for operating performance, customer satisfaction, employee culture, service, budgets, safety, and vendor relations. Depending on location size, the Manager may lead one brand or function, or all brands.

The position is responsible for daily vehicle operations and revenue generation for its assigned function, supporting customer-focused processes and sales alignment, improving productivity and accountability, and maintaining effective employee communication. The Manager may conduct performance evaluations, participate in recruiting, provide requested updates to management, and complete administrative duties in accordance with company policy.

The posted wage is $50,000 per year. Hertz describes itself as operating the Hertz, Dollar Car Rental, and Thrifty Car Rental brands across approximately 9,700 corporate and franchise locations worldwide.

Requirements

• High school diploma required.
• Moderate proficiency in Microsoft Office Suite.
• Ability to collaborate with internal and external stakeholders.
• Flexible and adaptable, with the ability to work effectively in ambiguous situations.
• Excellent verbal and written communication skills.
• Ability to address and resolve customer service challenges.
• Results-driven, with the ability to make decisions and help solve problems.
• Ability to build and lead a diverse, high-performing, results-oriented, highly engaged team.
• Ability to drive process and organizational change and influence others.
• Ability to motivate teams and maintain a positive attitude in a fast-paced environment.
• Ability to work under minimal supervision with a goal-oriented mindset.
• Critical thinking and decision-making skills, including the ability to see the big picture.
• Excellent organization, time management, delegation, and prioritization skills.
• Courageous leadership and accountability.

Nice To Haves

• Bachelor’s degree preferred.
• Car rental, hospitality, or tourism experience preferred.

Responsibilities

• Oversee daily vehicle operations and revenue generation for the assigned function.
• Lead and support processes that meet or exceed customer expectations and ensure the sales force follows aligned sales methods and processes.
• Champion productivity improvements through employee involvement and accountability, and ensure employees follow Standards of Work (SOW).
• Implement effective communication plans that build employee engagement and support business results.
• Conduct timely, constructive performance evaluations, where applicable.
• Participate in recruiting as required.
• Provide management with updates and indicators as requested.
• Complete administrative duties in accordance with company policy.
• Provide leadership for operating performance, customer satisfaction, employee culture, service, budgets, safety, and vendor relations.
• Direct frontline employee processes and activities; depending on location size, lead a brand or function, or all brands.

Benefits

• Up to 40% off the base rate of any standard Hertz rental.
• Paid time off.
• Medical, dental, and vision plan options.
• Retirement programs, including 401(k) employer matching.
• Paid parental leave and adoption assistance.
• Employee Assistance Program for employees and family.
• Educational reimbursement and discounts.
• Voluntary insurance programs, including pet, legal/identity theft, and critical illness coverage.
• Perks and discounts, including theme park tickets and gym discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED