Vehicle Operations Supervisor

Hertz • Seatac, WA

2d

About The Position

The Vehicle Operations Supervisor is a management role with Hertz Corporation that provides leadership and administrative support to Vehicle Service Associates (VSAs). The role strengthens VSA productivity through supervision and workflow management, and ensures objectives are met through team execution of day-to-day tasks using collaboration, delegation, and personal action. This includes monitoring VSA and transporter productivity KPIs.

The supervisor helps coordinate daily vehicle operations by communicating priorities, organizing supplies and lot flow, observing work quality and standard-procedure compliance, and coaching employees. The role also supports training and onboarding in coordination with Vehicle Operations Managers and General Managers.

Requirements

• Must be at least 20 years old.
• High school diploma or equivalent.
• At least 4 years in an operations role, preferably with increased responsibility.
• Working knowledge of operational or maintenance logistics or transportation.
• Strong communication skills and attention to detail.
• Ability to delegate effectively.
• Ability to collaborate with interdepartmental teams.
• Strong time-management skills.
• Adaptability and flexibility, including the ability to change direction and focus quickly.
• Self-starter with the ability to work autonomously.
• Ability to work outdoors in inclement weather.
• Flexible scheduling, including nights, weekends, and holidays as needed.
• Computer literacy and strong keyboarding skills.
• Ability to manage, develop, and motivate staff, including process improvement.

Nice To Haves

• Operations experience with increased responsibility is preferred.

Responsibilities

• Host huddles to communicate vehicle priorities and daily goals to employees.
• Ensure the location is prepared for operations and employees have necessary supplies and cleaning products.
• Support lot setup to ensure efficient vehicle flow throughout the day.
• Observe VSA operations and use random car audits to ensure compliance with standard procedures and work-quality expectations.
• Ensure “Conveyor Belt” VSAs select and transport vehicles effectively; provide guidance on improvement areas and changes in vehicle-class priorities.
• Monitor the radio for requests for support from Vehicle Operations staff.
• Check each employee’s daily productivity, recognize strong performance, and provide live coaching to employees who are underperforming.
• Keep pumps, the lot, storage areas, and supplies clean as needed, and maintain an organized Conveyor Belt role to support operations.
• Host training on newly introduced work standards in coordination with Vehicle Operations Managers or General Managers, and support onboarding.
• Manage, develop, and motivate staff, including supporting process improvement.

Benefits

• Discount on Hertz rentals.
• Paid time off.
• Medical, dental, and vision plan options.
• Retirement programs, including 401(k) employer matching.
• Paid parental leave and adoption assistance.
• Employee Assistance Program for employees and family.
• Educational reimbursement and discounts.
• Voluntary insurance programs, including pet, legal/identity theft, and critical illness coverage.
• Perks and discounts, including theme park tickets and gym discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED