Vehicle Operations Associate

Wealth Recruitment, LLC • Baltimore, MD

22h • $41,600 - $41,600

About The Position

Our client, a leading rideshare company, is seeking an energetic, customer-focused Vehicle Operations Associate to support daily rental operations and vehicle readiness at its facility. The role is hands-on and fast-paced, combining customer service with vehicle preparation and fleet support. The associate assists drivers with vehicle pickups and returns and helps ensure vehicles are clean, safe, organized, and ready for the road.

The position includes supporting drivers throughout the rental process, preparing and inspecting vehicles, installing license plates and telematics equipment as needed, moving and organizing vehicles, maintaining accurate records, and coordinating with on-site colleagues and remote support teams. The role involves working outdoors and spending extended periods standing, walking, cleaning, and moving vehicles.

Requirements

• At least 1 year of customer-facing experience in retail, hospitality, rental operations, technical support, or a similar environment.
• Valid, unrestricted driver's license, satisfactory driving record, and ability to meet company insurance requirements.
• Strong communication and interpersonal skills and a friendly, outgoing personality.
• Comfort interacting with customers while also performing independent, hands-on tasks.
• Ability to troubleshoot problems, de-escalate challenging situations, and provide excellent customer service.
• Strong attention to detail and organizational skills, with the ability to follow established procedures.
• Comfort working outdoors and spending extended periods standing, walking, cleaning, and moving vehicles.
• Familiarity with the local area and surrounding roadways.
• Dependable, self-motivated, and able to thrive in a busy, team-oriented environment.

Nice To Haves

• Previous experience with car detailing, vehicle cleaning, or automotive services.
• Experience with a rental car company, dealership, rideshare operation, or fleet management organization.
• Experience working outdoors or in a physically active position.
• Basic knowledge of vehicle inspections, maintenance, or automotive technology.

Responsibilities

• Welcome and assist drivers during check-ins, vehicle assignments, and returns.
• Provide professional customer service, answer questions, and resolve concerns, including de-escalating challenging situations.
• Maintain accurate rental records and vehicle compliance documentation.
• Clean and fuel rental vehicles and perform basic inspections before driver assignments.
• Install license plates and telematics equipment as needed.
• Inspect vehicles for cleanliness, damage, and operational concerns, and ensure they meet company standards.
• Move, park, and organize vehicles throughout the lot.
• Support daily rental operations and coordinate vehicle movements and transportation needs.
• Identify and report vehicle issues, operational challenges, and technical problems.
• Communicate with on-site colleagues and remote support teams.
• Maintain organized work areas, accurate documentation, and consistent service standards.

Benefits

• Hands-on work that keeps the associate active.
• Opportunity to combine customer service with practical vehicle operations.
• Experience supporting a rideshare and mobility operation.
• Opportunity to develop skills in fleet operations, vehicle logistics, customer service, and automotive support.
• Opportunity to help ensure drivers have reliable, road-ready vehicles.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed