Autonomous Vehicle Operations Manager - Ride Hail Operations

Moove•Philadelphia, PA

About The Position

Moove AV is seeking an Autonomous Vehicle Operations Manager (AVOM) to lead the tactical, day-to-day execution of ride-hail fleet operations. Reporting directly to the General Manager, the AVOM manages the ground team and depot activities, coordinates shift handoffs, and applies operational playbooks and continuous-improvement frameworks to keep vehicles safe, available, and ready for service. The role supports the GM’s regional strategy and P&L goals through careful management of labor efficiency, maintenance turnaround, and asset utilization. The AVOM oversees depot infrastructure and vendor coordination, enforces safety and regulatory requirements, and uses AI-driven tools and internal software to monitor fleet health and team performance. Success is measured by fleet uptime and dispatch readiness, efficient depot turnaround, and a strong safety and compliance record. This is an active, on-the-floor role supporting 24/7 operations, with flexibility to work non-traditional shifts, weekends, and holidays. The position requires standing and walking in a depot or garage environment for up to 10 hours a day, operating a motor vehicle for company business, and maintaining a valid driver’s license and acceptable driving history. The role is safety-sensitive and subject to the company’s drug-testing policy. Applicants may be subject to a pre-employment drug screening and a criminal background check following a conditional offer.

Requirements

5–8+ years of experience in fast-paced, high-complexity operations, such as EV fleets, logistics, warehousing, or advanced supply chain.
Strong working knowledge of Kaizen or Six Sigma principles and experience streamlining workflows or eliminating operational waste.
Comfort using advanced software, AI tools, and dashboards to manage physical operations.
Proven experience managing hourly and salaried operational teams, with hands-on leadership and conflict-resolution skills.
Degree in Operations Management, Logistics, Business, or a related field, or equivalent practical operational experience.
Authorization to work in the United States without sponsorship.
Willingness and ability to work non-traditional shifts, weekends, and holidays to support operational needs.
Ability to stand, walk, and remain on one’s feet in a depot or garage environment for up to 10 hours a day.
Must possess and maintain a valid driver’s license and an acceptable driving history under the company’s insurance standards.
Must comply with the company’s drug-testing policy as a condition of employment in a safety-sensitive position.

Responsibilities

Co-manage daily fleet operations and ensure smooth shift handoffs and uninterrupted 24/7 service.
Execute operational playbooks using Kaizen frameworks, identify daily friction points, and drive continuous incremental improvements.
Manage shift-level variables, including labor efficiency, maintenance turnaround times, and daily asset utilization, in support of P&L goals.
Manage depot infrastructure during the assigned operational window to support high-velocity vehicle turnaround.
Enforce safety culture, regulatory compliance, incident reporting, and vehicle health standards before vehicles leave the depot.
Coordinate daily interactions with third-party suppliers, maintenance vendors, and outsourcing partners to support SLA compliance and rapid issue resolution.
Direct, train, and mentor fleet technicians, operators, and support staff, fostering a high-performance culture.
Use AI-driven tools and internal software to monitor fleet health, address operational bottlenecks, and track team output.
Report daily operational metrics and shift KPIs to the General Manager.
Support fleet availability and dispatch targets, depot turnaround efficiency, and safety and compliance performance.