Shift Lead Autonomous Vehicle Operations

RLINK SOLUTIONS LLC•Austin, TX

8d•Onsite

About The Position

The Shift Lead Autonomous Vehicle Operations serves as the primary operational and technical anchor for autonomous-vehicle field collection shifts in Austin, Texas. The role oversees shift dispatch and coordination, verifies vehicle and onboard hardware inspection compliance, provides real-time field troubleshooting, and reports shift metrics and blockers to management. The position is onsite and is listed for a duration of 12+ months.

Requirements

At least 2 years of experience in technical support, fleet coordination, or field operations, including experience acting as a lead or senior point of contact.
Valid U.S. driver's license held for at least 3 years and a clean driving history.
Strong ability to troubleshoot hardware and software under operational constraints.
High attention to detail in checklist verification, safety protocols, and documentation.
Strong written communication skills for technical issue logging and manager debriefs.
Proficiency with Google Workspace and ticketing systems.
Ability to lift up to 50 lbs.
Flexibility to work variable shifts, including mornings, evenings, nights, and weekends.
At least 3 years of prior experience as a Shift Lead, Team Lead, Dispatcher, or similar operational coordinator.

Nice To Haves

Basic familiarity with Linux command-line, including navigating directories and executing basic commands.

Responsibilities

Direct start-of-shift check-ins and assign pre-planned routes and schedules to Validation Specialists.
Monitor active field collection progress and make real-time schedule adjustments.
Review, verify, and sign off on pre- and post-trip vehicle and onboard hardware inspections, including cameras, LiDAR, and secondary sensors.
Provide first-line support for mid-shift technical escalations and troubleshoot field hardware, software, or sensor issues, including power-cycling, reseating cables, and running basic diagnostic scripts.
Document hardware errors, system anomalies, lost collection time, and route blockers in tracking platforms such as Jira or Zendesk.
Deliver structured end-of-shift debriefs to the Program Manager.
Answer protocol questions and guide Validation Specialists on proper data logging procedures.
Escalate non-compliance and safety issues to management.