Autonomous Vehicle Operations Manager - Ride Hail Operations

Moove • Philadelphia, PA

10d

About The Position

The Autonomous Vehicle Operations Manager (AVOM) leads day-to-day ride-hail fleet operations and reports directly to the General Manager. Working alongside an operational counterpart, the AVOM ensures fleet readiness and execution across round-the-clock operations. The role translates regional strategy and the operating playbook into daily fleet deployment, manages the ground team and depot activities, and applies lean frameworks to keep vehicles safe, available, and performing reliably.

The AVOM oversees shift execution, facility operations, safety and regulatory compliance, vendor coordination, team development, and the use of AI-enabled tools and internal software to monitor fleet health and operational performance. Success is measured by vehicle availability and dispatch performance, efficient depot turnaround, and a strong safety and compliance record.

This is an active, on-the-floor management role in a depot or garage. Fleet operations run 24/7, so the role requires schedule flexibility and an expectation of working nontraditional shifts, weekends, and holidays. The position requires standing and walking, and remaining on one’s feet for up to 10 hours per day. The role requires operating a motor vehicle for company business, a valid driver’s license, and an acceptable driving history. Employment is subject to applicable pre-employment screening and the company’s drug-testing policy; this is classified as a safety-sensitive position.

Requirements

• 5–8+ years of experience in fast-paced, high-complexity operations, such as EV fleets, logistics, warehousing, or advanced supply chain.
• Strong working knowledge of Kaizen or Six Sigma principles and the ability to reduce waste and streamline workflows.
• Comfort using advanced software, AI tools, and dashboards to manage physical operations; preference for technology-enabled solutions over manual workarounds.
• Proven experience managing hourly and salaried operational teams, with hands-on leadership and conflict-resolution skills.
• Degree in Operations Management, Logistics, Business, or a related field, or equivalent practical operational experience.
• Authorization to work in the United States without sponsorship.
• Willingness and ability to work flexible, nontraditional shifts, weekends, and holidays as operational needs require.
• Ability to stand, walk, and remain on one’s feet in a depot or garage environment for up to 10 hours per day.
• Valid driver’s license and acceptable driving history in accordance with the company’s insurance-carrier standards; must operate a motor vehicle for company business.
• Compliance with the company’s drug-testing policy; the role is safety-sensitive.

Responsibilities

• Co-manage daily fleet operations and ensure smooth shift handoffs and uninterrupted 24/7 service.
• Execute operational playbooks using Kaizen frameworks, identify daily friction points, and drive incremental improvements.
• Support the General Manager’s P&L goals by managing shift-level labor efficiency, maintenance turnaround times, and asset utilization.
• Manage depot infrastructure during the assigned operational window and optimize it for vehicle turnaround.
• Enforce safety practices, regulatory compliance, incident reporting, and vehicle health standards before vehicles leave the depot.
• Coordinate daily work with third-party suppliers, maintenance vendors, and outsourcing partners to maintain SLA compliance and resolve issues.
• Direct, train, and mentor fleet technicians, operators, and support staff, fostering a high-performance team culture.
• Use AI-driven tools and internal software to monitor fleet health, address operational bottlenecks, and track team output.
• Report daily operational metrics and shift KPIs to the General Manager.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager