Vehicle Damage Claims Data Coordinator
About The Position
The VDC Data Coordinator manages high-priority vehicle damage claims and works to optimize billing and collection outcomes through data-driven decision-making. The role requires interpreting data, identifying trends, and proactively finding ways to improve claim quality, increase recoveries, and reduce disputes. The position is based in the office in Virginia Beach, Virginia. The coordinator analyzes claim data, dashboards, and performance metrics; works with operations to resolve documentation gaps; and uses insights to improve damage identification, claim accuracy, billing, and collections. The role also investigates complex claims, supports field teams using the Damage Management Portal, and collaborates across operations, finance, legal, IT, and analytics teams to improve processes and standardize practices.
Requirements
- Bachelor’s degree.
- 1–2 years of experience in claims, analytics, finance, or a data-driven operational role.
- Strong analytical mindset and ability to interpret data, identify patterns, and make informed decisions.
- Experience working with dashboards, KPIs, and performance metrics to drive business outcomes.
- Proficiency in Microsoft Excel, including data manipulation, analysis, and reporting.
- Basic proficiency in SQL for querying relational databases.
- Ability to turn data into clear insights and communicate findings to non-technical stakeholders.
- Strong problem-solving skills and a proactive, investigative approach.
- Ability to balance data analysis with execution in a fast-paced environment.
- Excellent communication and cross-functional collaboration skills.
- Highly organized, self-motivated, and comfortable working independently and with teams.
Nice To Haves
- Experience with data visualization tools such as Tableau or Power BI.
Responsibilities
- Analyze claim data, dashboards, and reporting tools to identify trends, gaps, and incremental billing opportunities.
- Identify missing First Notice of Loss opportunities through data review and coordinate with operations to resolve documentation gaps.
- Use data insights to influence operational behavior and improve damage identification and claim accuracy.
- Translate analytics into actionable recommendations that improve billing dollars, net collections, and claim outcomes.
- Monitor and evaluate location- and regional-level performance metrics, driving accountability through data transparency.
- Train and support field teams on the Damage Management Portal, focusing on data quality and reducing unallocated damages.
- Investigate complex claims using multiple data sources, including systems, video, and operational input, to accurately attribute liability.
- Partner with operations, finance, legal, IT, and analytics teams to improve processes and standardize best practices.
- Identify inefficiencies and recommend scalable, data-backed solutions as part of continuous improvement initiatives.
Benefits
- Medical, dental, vision, life, and disability insurance.
- Voluntary benefits including group auto insurance, group home insurance, pet insurance, legal assistance, identity theft protection, FSA, accident insurance, critical illness insurance, and additional life insurance coverages.
- 401(k) retirement plan with company-matched contributions.
- Full training to learn the business and enhance professional skills.
- Employee discounts, including discounted prices on the purchase of Avis/Budget cars.
- Employee Assistance Program offering services such as counseling, financial and legal consultation, and referrals for care services.
- Competitive salary and bonus potential, including eligibility for up to 10% bonus opportunities and long-term incentive compensation awards.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
