Vehicle Condition Inspector

ACV • Dothan, AL

1d

About The Position

ACV Auctions is seeking an enthusiastic Vehicle Condition Inspector with automotive knowledge and a customer-service focus. Inspectors represent the company to clients, explain vehicle condition clearly, and help deliver trustworthy, transparent service. The role involves inspecting and listing wholesale vehicles at dealerships, auctions, and off-lease locations, documenting vehicle condition and damage, and supporting customer relationships and sales. Inspectors travel to dealerships and homes and use ACV’s platform and company-issued smartphone to prepare vehicle listings and documentation.

Requirements

• At least 1 year of experience in the automobile field, including knowledge of body, paint, and mechanical repair, with a customer-service background.
• Ability to read, write, speak, and understand English.
• Ability to work outdoors in the elements for extended periods.
• Problem-solving aptitude, resourcefulness, and innovative approaches to challenges.
• Ability to work independently with minimal supervision and as part of a team.
• Excellent communication skills and ability to understand customer needs and expectations.
• Valid driver’s license and use of a validly registered and insured motor vehicle.
• Knowledge of system capabilities, relevant software packages, and web-based applications.
• Ability to perform manual labor, including standing for extended periods, lifting 25 pounds or more, bending, and squatting.
• Ability to drive both manual and automatic transmission vehicles.
• Vision sufficient to identify small defects around and underneath vehicles.

Responsibilities

• Support efforts to simplify and enhance the customer experience.
• Work with a Territory Manager and other Inspectors to inspect vehicles at dealerships, auctions, and off-lease locations for damage, missing parts, and mechanical problems.
• Prepare and submit vehicle-condition reports, repair or replacement cost estimates, and related documentation.
• Help the sales team upsell or cross-sell services and products.
• Regularly communicate with dealers to promote client satisfaction and build strong relationships.
• Travel to dealerships and homes to inspect vehicles, write condition reports, and list vehicles for sale on the auction platform.
• Take overall and damage photos, match them to the correct vehicle, and download them to the image server using a company-issued smartphone.
• List inspected wholesale vehicles on the ACV Auctions platform for bidding and purchasing.
• Sign up independent dealerships as buyers on ACV Auctions’ digital platform.
• Perform additional duties as assigned.

Benefits

• Multiple medical plans, including a high-deductible, low-cost health plan.
• Company-sponsored paid short-term disability, long-term disability, and life insurance.
• Optional dental, vision, supplemental life/AD&D, legal/ID protection, accident, and critical illness insurance.
• Paid time off, including at least 3 paid sick days or the applicable local or state statutory amount, 6 paid company holidays, 2 floating holidays, parental leave, bereavement leave, jury duty leave, voting leave, and other legally required paid leave.
• Employee Stock Purchase Program and additional opportunities to earn company stock.
• Company 401(k) retirement plan.
• Eligibility for additional compensation under the company incentive compensation plan; the average monthly incentive earned by Vehicle Condition Inspectors in this territory in 2025 was $871.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed