Vehicle Condition Assessor

CarMax • Knoxville, TN

5d • Onsite

About The Position

As a Vehicle Condition Assessor (VCA), you accurately assess and document vehicle conditions for appraisals, supporting quality, transparency, and efficient inventory management. You work with Buyers, Senior Buyers, and Purchasing Managers, assist with lot merchandising, and support wholesale auction operations. The role contributes to customer satisfaction through careful vehicle assessment and reliable records.

Requirements

• Ability to deliver exceptional customer service and collaborate across departments.
• Ability to follow standardized processes and maintain accurate records.
• Strong communication skills for interacting with internal and external customers.
• Ability to multitask in a fast-paced environment and work independently.
• Valid driver's license.
• Willingness to work outdoors in varying weather conditions.
• Flexibility to work nights, weekends, and holidays as needed.
• Physical ability to walk, bend, kneel, and stand for extended periods.
• Commitment to CarMax policies and professional appearance standards.

Nice To Haves

• Experience in vehicle assessments or a related automotive field.

Responsibilities

• Assess vehicles and document cosmetic and mechanical conditions for appraisal analysis.
• Accurately identify and record vehicle options during assessments and inventory updates.
• Take high-quality images of wholesale vehicles for CarMax websites.
• Support wholesale auction preparation and operations.
• Complete vehicle secures and confirmations, verify appraisal details, and resolve discrepancies.
• Assist with inventory management, customer transfers, and lot merchandising as needed.
• Collaborate with team members and help onboard new associates.
• Follow CarMax Environmental, Health and Safety requirements and maintain a clean, orderly work area.

Benefits

• Paid sick time: up to 48 hours per year, accrued each pay period, for eligible full-time hourly or commission/incentive-eligible associates.
• Paid vacation: 80 to 200 hours per year after a 90-day waiting period, depending on years of continuous service, for eligible full-time hourly or commission/incentive-eligible associates.
• Six paid scheduled holidays per year and one floating holiday for eligible full-time hourly or commission/incentive-eligible associates.
• Holiday Premium Pay when an eligible associate works on a scheduled holiday due to business need.
• Full-time salaried associates receive paid time away as needed for sick time, vacation, bereavement, jury duty, holidays, and floating holidays, subject to manager approval.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed