Vehicle Condition Assessor
About The Position
As a Vehicle Condition Assessor (VCA), you accurately assess and document vehicle conditions for appraisals, supporting quality, transparency, and efficiency in inventory management and customer satisfaction. You collaborate with Buyers, Senior Buyers, and Purchasing Managers, assist with lot merchandising, and support wholesale auction operations. The role includes documenting cosmetic and mechanical conditions, accurately recording vehicle options, taking images of wholesale vehicles, and helping prepare and operate wholesale auctions. You also complete vehicle secures and confirmations, assist with inventory management and customer transfers, and support onboarding of new associates. The position requires following CarMax Environmental, Health and Safety requirements and maintaining a clean, orderly work area. Work may take place outdoors in varying weather conditions, and the role requires flexibility to work nights, weekends, and holidays as needed.
Requirements
- Ability to deliver exceptional customer service and collaborate across departments.
- Skill in following standardized processes and maintaining accurate records.
- Strong communication skills for effective interaction with internal and external customers.
- Ability to multitask in a fast-paced environment and work independently.
- Valid driver's license.
- Willingness to work outdoors in varying weather conditions.
- Flexibility to work nights, weekends, and holidays as needed.
- Physical ability to walk, bend, kneel, and stand for extended periods.
- Commitment to CarMax policies and professional appearance standards.
Nice To Haves
- Experience in vehicle assessments or a related automotive field.
Responsibilities
- Conduct accurate vehicle assessments and document cosmetic and mechanical conditions for appraisal analysis.
- Ensure accurate optioning of vehicles during assessments and inventory updates.
- Take high-quality images of wholesale vehicles for CarMax websites and support wholesale auction preparation and operations.
- Complete vehicle secures and confirmations, verify appraisal details, and resolve discrepancies.
- Assist with inventory management, customer transfers, and lot merchandising as needed.
- Collaborate with team members and assist with onboarding new associates.
- Follow CarMax Environmental, Health and Safety requirements and maintain a clean and orderly work area.
Benefits
- Paid sick time: up to 48 hours per year, accrued per pay period, for eligible full-time hourly or commission/incentive-eligible associates.
- Paid vacation: 80 to 200 hours per year after a 90-day waiting period, depending on years of continuous service, for eligible full-time hourly or commission/incentive-eligible associates.
- Paid scheduled holidays: 8 hours of pay for each of 6 scheduled holidays per year, plus 1 floating holiday, for eligible full-time hourly or commission/incentive-eligible associates.
- Holiday Premium Pay for eligible associates who work on a scheduled holiday due to business need.
- Paid time away with no specified limit as needed for sick time, vacation, bereavement, jury duty, holidays, and floating holidays, subject to manager approval, for eligible full-time salaried associates.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
