Vehicle Condition Assessor

CarMax • Gastonia, NC

11d • $17 - $27

About The Position

As a Vehicle Condition Assessor (VCA), you accurately assess and document vehicle conditions for appraisals, supporting exceptional customer experiences and effective inventory management. The role involves collaborating with Buyers, Senior Buyers, and Purchasing Managers, assisting with lot merchandising, and supporting wholesale auction operations. The position requires attention to detail and the ability to work in a dynamic environment.

Requirements

• Ability to deliver exceptional customer service and collaborate across departments.
• Skilled in following standardized processes and maintaining accurate records.
• Strong communication skills for effective interaction with internal and external customers.
• Ability to multi-task in a fast-paced environment and work independently.
• Valid driver’s license and willingness to work outdoors in varying weather conditions.
• Flexibility to work nights, weekends, and holidays as needed.
• Physical ability to walk, bend, kneel, and stand for extended periods.
• Commitment to CarMax policies and professional appearance standards.

Nice To Haves

• Experience in vehicle assessments or a related automotive field.

Responsibilities

• Conduct accurate vehicle assessments, documenting cosmetic and mechanical conditions for appraisal analysis.
• Ensure accurate optioning of vehicles during assessments and inventory updates.
• Perform high-quality imaging of wholesale vehicles for CarMax websites and support wholesale auction preparation and operations.
• Complete vehicle secures and confirmations, verifying appraisal details and resolving discrepancies.
• Assist with inventory management, customer transfers, and lot merchandising as needed.
• Collaborate with team members and assist with onboarding new associates to maintain operational excellence.
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

Benefits

• Up to 48 hours of sick time per year for eligible full-time hourly or commission/incentive-eligible associates.
• Between 80 and 200 hours of vacation time per year after a 90-day waiting period for eligible full-time hourly or commission/incentive-eligible associates, depending on years of continuous service.
• Eight hours of pay for each of six scheduled paid holidays per year, plus one floating holiday, for eligible full-time hourly or commission/incentive-eligible associates.
• Holiday Premium Pay for eligible associates who work on a scheduled holiday due to business need.
• Paid time away with no specified limit as needed for sick time, vacation, bereavement, jury duty, holidays, and floating holidays for full-time salaried associates, subject to manager approval.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed