Vehicle Condition Assessor
About The Position
As a Vehicle Condition Assessor (VCA), you accurately assess and document vehicle conditions for appraisals, helping deliver exceptional customer experiences and supporting quality, transparency, and efficiency in inventory management. You collaborate with Buyers, Senior Buyers, and Purchasing Managers, assist with lot merchandising, and support wholesale auction operations. The role includes assessing vehicle cosmetic and mechanical conditions, recording vehicle options, photographing wholesale vehicles, verifying appraisal details, and assisting with inventory and auction activities. The position requires working outdoors in varying weather conditions and physical activities such as walking, bending, kneeling, and standing for extended periods. Flexibility to work nights, weekends, and holidays may be needed.
Requirements
- Ability to deliver exceptional customer service and collaborate across departments.
- Ability to follow standardized processes and maintain accurate records.
- Strong communication skills for effective interaction with internal and external customers.
- Ability to multitask in a fast-paced environment and work independently.
- Valid driver's license.
- Willingness to work outdoors in varying weather conditions.
- Flexibility to work nights, weekends, and holidays as needed.
- Physical ability to walk, bend, kneel, and stand for extended periods.
- Commitment to CarMax policies and professional appearance standards.
Nice To Haves
- Experience in vehicle assessments or a related automotive field.
Responsibilities
- Conduct accurate vehicle assessments and document cosmetic and mechanical conditions for appraisal analysis.
- Ensure accurate optioning of vehicles during assessments and inventory updates.
- Perform high-quality imaging of wholesale vehicles for CarMax websites.
- Support wholesale auction preparation and operations.
- Complete vehicle secures and confirmations, verify appraisal details, and resolve discrepancies.
- Assist with inventory management, customer transfers, and lot merchandising as needed.
- Collaborate with team members and assist with onboarding new associates.
- Follow CarMax Environmental, Health and Safety requirements and maintain a clean and orderly work area.
Benefits
- Paid sick time: up to 48 hours per year for eligible full-time hourly or commission/incentive-eligible associates.
- Paid vacation time: 80 to 200 hours per year after a 90-day waiting period for eligible full-time hourly or commission/incentive-eligible associates, depending on years of continuous service.
- Six paid scheduled holidays per year and one floating holiday for eligible full-time hourly or commission/incentive-eligible associates.
- Holiday Premium Pay for eligible associates who work on a scheduled holiday due to business need.
- Paid time away for full-time salaried associates, subject to manager approval.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
