Vehicle Buyback Specialist
About The Position
This is a temporary, 2-month assignment. The Vehicle Buyback Specialist reviews vehicle buyback cases and accurately identifies and documents the initial and final defective causal part and/or condition that led to a vehicle's repurchase by the manufacturer or dealer under lemon laws. The role reviews repair records, service orders, and customer communications; enters findings into an internal database; and collaborates with Quality Engineers and other internal departments to help identify causal parts or conditions. MSX is a global partner to vehicle manufacturers, retailers, and mobility organizations. It provides solutions and services in sales performance, repair optimization and compliance, parts and accessories sales performance, and consumer engagement.
Requirements
- Strong attention to detail for precise documentation and data entry.
- Excellent communication abilities.
- Familiarity with automotive repair procedures and diagnostic methods.
- Ability to multitask effectively.
- Proficiency in Microsoft Suite, including mid-level Excel and PowerPoint skills.
- High school diploma or above.
- Experience in automotive repair and product quality.
- Strong communication, organization, prioritization, and follow-up skills.
Nice To Haves
- A four-year engineering degree is preferred.
Responsibilities
- Review repair records, service orders, and customer communications to determine the defective causal part or parts responsible for a vehicle repurchase.
- Enter the causal part or condition that led to the buyback into the internal database.
- Work collaboratively with Quality Engineers and various internal departments to assist in identifying the causal part or condition.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
