Van Driver, Part-Time Overnight | Courtyard, Bloomington

CSM Careers•Bloomington, MN

25d

About The Position

The Van Driver safely transports hotel guests to and from their destinations and provides information and luggage assistance in a friendly, courteous, and professional manner. The role anticipates guest needs, exceeds expectations, and uses creative solutions to provide exceptional service in accordance with CSM’s quality standards. The driver assists guests with knowledge of the hotel property, amenities, local area, and hours of operation for hotel outlets and services, while working with other departments to meet guest needs and following CSM’s guest service recovery program. The position includes completing vehicle logs and safety checks, keeping the vehicle fueled, clean, and presentable, and performing basic vehicle care and maintenance. The driver operates the hotel vehicle safely, follows applicable traffic laws and procedures, completes required preventive maintenance, DOT, and safety-equipment checks, and promptly reports traffic violations or accidents to management. Additional duties include maintaining a clean and safe work area, following incident and emergency procedures, prioritizing work, attending required meetings, and adhering to department procedures and general work rules.

Requirements

Current and valid driver’s license with a safe driving record.
Must hold the appropriate class of driver’s license for the hotel vehicle requirements.
Must be at least 18 years old for insurance purposes.
Ability to lift, push, and pull up to 75 pounds regularly throughout the shift.

Nice To Haves

Prior hotel and/or related guest service experience preferred.
High school diploma or GED preferred.
Attention to detail, customer focus, and ability to perform duties in a fast-paced environment.

Responsibilities

Safely transport guests to and from their destinations and provide information and luggage assistance.
Anticipate and respond to guests in a friendly, positive, and professional manner, providing a high level of service.
Assist and direct guests using knowledge of the hotel property, amenities, local area, and operating hours of hotel outlets and services.
Work as a team player to meet guest needs and contribute to other departments as necessary.
Follow CSM’s guest service recovery program.
Complete required logs and vehicle safety checks.
Keep the vehicle fueled, clean, and presentable, including picking up trash and periodically taking it through a car wash.
Use and perform basic maintenance on the hotel vehicle, equipment, and supplies; follow cost controls and plan routes to avoid unnecessary trips.
Operate the hotel vehicle safely and follow applicable traffic laws.
Complete preventive maintenance, DOT, and required safety-equipment checks.
Maintain a clean and safe work area in compliance with CSM, brand, and local, state, and federal regulations.
Follow CSM procedures for guest and associate incidents and know hotel emergency procedures.
Know the location of the van’s insurance card.
Report traffic violations and accidents to management immediately.
Plan, organize, and prioritize work duties to produce the required volume of work.
Follow CSM general work rules and department procedures.
Attend required department and hotel meetings.