Valet Runner & Bell Person

AHC Hospitality•Grand Rapids, MI

1d•Onsite

About The Position

Valet Runner & Bell Person at AHC Hospitality. This is a part-time position with availability for 3-5 days a week, covering 1st and 2nd shifts. The role involves greeting and assisting guests in the valet and main lobbies, handling luggage, parking vehicles, and acting as a guest service ambassador. AHC Hospitality focuses on providing exceptional guest experiences and supporting associate growth.

Requirements

Must be able to run, walk, and stand for upwards of 8 hours.
Ability to perform each essential duty satisfactorily.
Vehicle operator's license.
High school diploma or equivalent preferred.
Related experience is preferred.
Must be or become TIPS certified.
General knowledge of PMS.
Advanced knowledge of Grand Rapids/greater Grand Rapids area.
Ability to lift large parcels.
Ability to build guest relationships.

Nice To Haves

Tips certification is preferred.

Responsibilities

Assist guests with valet and bellman needs.
Drive and park guest vehicles safely and in a timely manner.
Perform bell service needs for guests.
Provide a safe working environment.
Understand, follow, and maintain AHC guest service standards.
Inspect airlock and motor lobby to ensure the area is always neat and clean.
Monitor valet parking department equipment (bell carts, bell stand, etc.) and report any needed repairs.
Attend departmental meetings.
Follow AHC handbook policies and standard operating procedures.
Actively look for ways to assist guests and go above and beyond to provide guest service.
Ensure the quality and level of service expected by management and guests is excellent and follows company standards and policies.
Read or listen to Daily Beat.
Read and understand all memos pertaining to their department.
Use other AHC hotels and staff as resources.
Complete all daily responsibilities/cleaning task lists.
Actively monitor motor lobby for guest arrivals.
Retrieve guest vehicles from the parking ramp.
Ensure guest satisfaction upon arrival and departure.
Maintain airlock and motor lobby cleanliness and overall deep cleaning.
Follow hotel green policies.
Ensure trash/recyclables are taken out.
Ensure bell carts are vacuumed.
Actively work with fellow valet staff, while following all departmental rules.
Perform any other additional responsibilities asked by management.
Set up guest amenities.
Conduct shoe shines.
Work with integrity.
Handle confidential guest information.