Cleveland Clinic

Towne Park•Cleveland, OH

2d•$12 - $15

About The Position

The Valet Driver (Guest Service Associate) provides attentive, friendly, and efficient hospitality services to guests. The role involves parking and retrieving guest vehicles safely and promptly, assisting with luggage and bell services as needed, and helping guests with questions, directions, and facility information. The position also requires explaining parking procedures and rates, managing vehicle claim checks and records, and collecting parking revenue when needed. Work is scheduled Monday through Friday, either 5:00 a.m. to 2:15 p.m. or 11:30 a.m. to 8:00 p.m. The hourly base pay range is $12–$15, plus daily cash tips. Most work takes place outdoors for extended periods, and travel of up to 5% may be required.

Requirements

High school diploma or GED.
Valid driver’s license for the state of application or within a commutable distance of that state, as applicable.
One month of related experience and/or training, or an equivalent combination of education and experience.
Knowledge of principles and processes for providing customer and personal services.
Ability to read and write standard English; comprehend simple instructions, correspondence, and memos; and write simple correspondence.
Ability to present information effectively in one-on-one and small-group situations to guests, clients, and coworkers.
Ability to perform basic arithmetic, including operations with three-digit numbers and American currency.
Ability to understand 24-hour and military time systems and rates based on elapsed time.
Ability to perform parallel parking.

Nice To Haves

Ability to operate a manual-transmission vehicle.

Responsibilities

Maintain a pleasant, friendly, and professional demeanor with guests, coworkers, and clients; greet guests and use their last names during interactions.
Welcome guests using the salutation of the day, follow company phone etiquette, and wait in designated areas when not completing tasks.
Park and retrieve vehicles slowly and cautiously; assist with bell services and luggage storage; open vehicle and hotel doors for guests.
Help guests with directions, taxis, reservations, and other inquiries; provide information about facility outlets, meeting rooms, amenities, and local attractions.
Deliver messages, items, and guest amenities as requested, and shuttle guests to approved destinations.
Explain parking rates and vehicle retrieval procedures to guests.
Issue claim checks after receiving vehicle keys and collect claim checks before returning keys.
Maintain vehicle and valet records, including key tags, guest folios, vehicle locations, damage surveys, and claim-check receipts; complete vehicle location details on key tags after parking.
Calculate and collect revenue for vehicles when needed.