Cleveland Clinic

Towne Park•Cleveland, OH

11h

About The Position

The Guest Service Associate provides attentive, friendly, and efficient hospitality services to guests. The role involves parking and retrieving guest vehicles safely and promptly, assisting with luggage when applicable, and supporting guests with directions, transportation, reservations, facility information, and other requests. The associate explains parking rates and retrieval procedures, manages vehicle and claim-check records, and collects parking revenue when needed. Most work is performed outdoors, potentially for the entire shift, and associates may be exposed to extreme heat and cold. Travel of up to 5% may be required. The position follows established practices and procedures, with work frequently checked or verified.

Requirements

High school diploma or GED.
Valid driver’s license for the state where applying, or within a commutable distance from that state, as applicable.
One month of related experience and/or training, or an equivalent combination of education and experience.
Knowledge of principles and processes for providing customer and personal services.
Ability to read and write standard English; comprehend simple instructions, short correspondence, and memos; and write simple correspondence.
Ability to present information effectively in one-on-one and small-group situations to guests, clients, and coworkers.
Ability to perform basic arithmetic with three-digit numbers and to use American currency; understand 24-hour and military time systems and rates applicable to elapsed time.
Ability to perform parallel parking.
Ability to meet the stated physical demands, including extended periods of sitting or standing, and lifting or moving objects with the specified levels of force.

Nice To Haves

Ability to operate a manual transmission is highly desirable.

Responsibilities

Maintain a pleasant, friendly, and professional demeanor with guests, coworkers, and clients; greet guests within five feet and use guests’ last names.
Use the salutation of the day, welcome guests, follow proper phone etiquette, and remain in designated areas when not completing tasks.
Park and retrieve vehicles slowly and cautiously; assist with bell services and luggage storage as needed; open vehicle and hotel doors for guests.
Assist guests with directions, taxis, reservations, and other inquiries; provide information about facility outlets, meeting rooms, amenities, and local attractions.
Deliver messages, items, and guest amenities as requested, and shuttle guests to locations approved by the site.
Explain parking rates and vehicle retrieval procedures; issue claim checks after receiving vehicle keys and collect claim checks before issuing keys.
Complete and maintain vehicle ticket information, including key tags, guest folios, vehicle locations, damage surveys, and claim-check receipts; record vehicle locations on key tags after parking.
Calculate and collect revenue for vehicles when needed.