Valet Drivers/Cleveland Clinic Main Campus

Towne Park•Cleveland, OH

2d•$15 - $17•Onsite

About The Position

The Guest Service Associate provides attentive, friendly and efficient hospitality services to guests. The role parks and retrieves guest vehicles safely and promptly and assists with luggage services where applicable during arrivals and departures. The position also supports guests with directions, transportation, reservations, facility information and other requests. Candidates selected through this posting may be considered for opportunities at one or more listed Cleveland-area locations, based on business needs and availability. The role offers full-time and part-time opportunities with various shifts; rotating weekends and holidays may be required. The stated hourly base pay range is $15–$17 plus daily cash tips. The work is routine and performed according to established practices, procedures and specific directions, with work checked frequently. Employees have control only over resources available to them. Most work is outdoors for extended periods, potentially for an entire shift, and employees may be exposed to extreme heat and cold. Travel of up to 5% may be required.

Requirements

High school diploma or general education degree (GED).
Valid driver’s license for the state where applying, or within a commutable distance from that state, as applicable.
One month of related experience and/or training, or an equivalent combination of education and experience.
Knowledge of principles and processes for providing customer and personal services.
Ability to read and write standard English; understand simple instructions, short correspondence and memos; and write simple correspondence.
Ability to present information effectively in one-on-one and small-group situations to guests, clients and other employees.
Ability to perform basic arithmetic with three-digit numbers and multiply and divide with 10s and 100s, including calculations using American currency.
Ability to understand 24-hour and military time systems and rates applicable to elapsed time.
Ability to perform parallel parking.
Ability to meet the physical requirements, including lifting and carrying exertion of up to 100 pounds occasionally, 50 pounds frequently and 20 pounds constantly.

Nice To Haves

Ability to operate a manual transmission.

Responsibilities

Maintain a pleasant, friendly and professional demeanor with guests, coworkers and clients; greet guests within five feet and use guests’ last names.
Use the appropriate daily salutation, welcome guests, follow Towne Park phone etiquette and remain in designated areas when not performing other tasks.
Park and retrieve vehicles slowly and cautiously; assist with bell services and luggage storage as needed; open vehicle and hotel doors for guests.
Assist guests with directions, taxis, reservations and inquiries; provide information about facility outlets, meeting rooms, amenities and area attractions; deliver requested messages, items or guest amenities; shuttle guests to approved locations.
Explain parking rates and retrieval procedures; issue claim checks after receiving vehicle keys and collect claim checks before returning keys.
Complete and maintain vehicle ticket information, including key tags, guest folios, vehicle locations, damage surveys and claim-check receipts; complete the location information on key tags after parking vehicles.
Calculate and collect revenue for vehicles when needed.