Lead Valet Driver/Cleveland Clinic

Towne Park•Cleveland, OH

11d

About The Position

The Lead Valet Driver coordinates the guest service experience while working alongside coworkers to meet or exceed site service standards. Under the direction of the Account Manager, the role includes coordination and administrative duties and providing troubleshooting or guidance when the manager is not on-site. The Lead Valet Driver is not a manager but may handle critical issues and make judgment calls when expediency is a priority. Non-urgent issues are reported to the manager with the relevant facts and a request for guidance. The position provides hospitality and valet services, including greeting guests, opening vehicle and hotel doors, checking in guests, explaining parking and retrieval procedures, and parking and retrieving vehicles. It also supports bell services, guest inquiries, team coordination, valet records and keys, revenue handling, shift reporting, and schedule communications. Open schedules are 7:00 a.m.–3:30 p.m. or 2:30 p.m.–11:00 p.m.; open availability is required. The hourly base pay range is $16–$18. Work is primarily outdoors for extended periods, potentially for the entire shift, and may involve extreme heat or cold. Travel of up to 5% may be required.

Requirements

High school diploma or GED.
At least 18 years of age and able to pass a criminal background check, motor vehicle record check, and drug screen.
Complete the Wheelchair Safety Training course provided by Towne Park.
Six months of related experience and/or training, or an equivalent combination of education and experience.
Maintain a valid driver’s license and clean driving record.
Ability to drive a manual-transmission vehicle.
Ability to speak, read, and write Standard English; read and comprehend simple instructions and short correspondence; write simple correspondence; and present information effectively in one-on-one and small-group situations.
Ability to apply reasoning and understanding to carry out written, oral, or diagrammed instructions.
Ability to perform basic arithmetic with three-digit numbers, use American currency, understand 24-hour and military time systems, and understand rates applicable to elapsed time.
Open availability for scheduling.

Responsibilities

Maintain a pleasant, friendly, and professional demeanor with guests, client staff, and coworkers; greet arriving guests within 30 seconds and provide the appropriate site greeting and hospitality.
Open vehicle and hotel doors; check in arriving guests and explain vehicle parking and retrieval procedures; park and retrieve vehicles slowly and cautiously; handle complaints and difficult situations calmly.
Use proper phone etiquette and remain in appropriate areas when not assisting guests or completing other tasks; provide bell services, deliver and pick up items from guest rooms, and assist with directions, taxis, reservations, and other inquiries.
Maintain detailed knowledge of the client facility, including outlets, meeting rooms, amenities, nearby attractions, parking rates, and other pertinent information.
Promote teamwork through example and communication; lead the work group in guest service; assign routine roles and, at the Account Manager’s direction, non-routine roles or staffing reductions as needed.
Issue claim checks only after receiving vehicle keys and collect claim checks before issuing keys; complete vehicle ticket information, damage surveys, and claim check receipts; secure keys on a belt clip or in a locked key box.
Ensure staff do not provide lift services to hotel or hospital guests and only offer a hand for assistance; check wheelchairs for safe operation before each use and clean them after use.
Protect guest confidentiality in accordance with HIPAA requirements and maintain the security of customer financial and identifying information.
Assist the Account Manager with work schedules and notify associates of schedule changes or openings on the manager’s behalf.
Identify and collect revenue for vehicles; complete cash drop slips and envelopes, shift reports, and other shift paperwork accurately; reconcile revenue and tickets at the end of each shift.