Lead Valet Driver/Cleveland Clinic

Towne Park•Cleveland, OH

12d•$16 - $18

About The Position

The Lead Valet Driver coordinates the guest service experience at Cleveland Clinic while working alongside coworkers to meet or exceed site service standards. Under the direction of the Account Manager, the role includes coordination and administrative duties, troubleshooting, and providing guidance when the manager is not on-site. The position is not a management role, but may require handling critical issues and making judgment calls when prompt action is important. For non-urgent issues, the Lead Valet Driver reports the facts to the manager and seeks direction. The role involves greeting and assisting guests, parking and retrieving vehicles, supporting guests with directions and other requests, and helping lead coworkers in delivering strong service. It also includes handling valet documentation, keys, revenue, cash drops, shift reports, and schedule communications. Work is primarily outdoors for extended periods and may involve exposure to extreme heat and cold. Travel of up to 5% may be required.

Requirements

High school diploma or GED.
At least 18 years of age and able to pass a criminal background check, motor vehicle record check, and drug screen.
Complete the Wheelchair Safety Training course provided by Towne Park.
Six months of related experience and/or training, or an equivalent combination of education and experience.
Maintain a valid driver’s license and clean driving record.
Ability to drive a manual transmission.
Ability to speak, read, and write Standard English; read and understand simple instructions and short correspondence; write simple correspondence; and present information effectively in one-on-one and small-group settings.
Ability to follow written, oral, or diagrammed instructions using reasoning and understanding.
Ability to perform basic arithmetic with three-digit numbers, including operations involving American money; understand 24-hour and military time; and understand rates applicable to elapsed time.

Responsibilities

Maintain a pleasant, friendly, and professional demeanor with guests, client staff, and coworkers; greet guests within 30 seconds and deliver the site’s service standards.
Open vehicle and hotel doors, check in arriving guests, explain parking and retrieval procedures, and park and retrieve vehicles safely.
Handle guest complaints and difficult situations with accuracy and composure.
Use proper phone etiquette, assist with bell services and guest-room item delivery or pickup, and help guests with directions, taxis, reservations, and other inquiries.
Maintain detailed knowledge of the client facility, amenities, attractions, parking rates, and other relevant information.
Lead by example, communicate effectively, guide coworkers in guest service, assign routine roles, and assign non-routine roles as directed by the Account Manager.
Reduce staff during a shift using an approved method when directed by the Account Manager and business conditions require it.
Issue claim checks after receiving vehicle keys, collect claim checks before returning keys, and complete vehicle ticket information, damage surveys, and claim-check receipts.
Secure vehicle keys on a belt clip or in a locked key box.
Ensure staff do not provide lift services to hotel or hospital guests; offer a hand for assistance only.
Check wheelchairs for safe operation before each use and clean them after each use.
Protect guest confidentiality in accordance with HIPAA requirements and safeguard customer financial and identifying information.
Assist the Account Manager with work schedules and contact associates about schedule changes or openings on the manager’s behalf.
Identify and collect revenue for vehicles, complete cash drop slips and envelopes, prepare shift reports and other paperwork, and reconcile revenue and tickets at the end of each shift.