Traffice Controller/Cleveland Clinic
About The Position
The Traffic Coordinator directs vehicular traffic in designated areas while providing exceptional hospitality services. As directed, the role includes issuing valet parking tickets to patients and guests in accordance with mystery shop standards, following site parking policies and procedures, and parking or retrieving guest vehicles safely and promptly. The coordinator may also assist with guest luggage during arrival and departure where applicable. The role provides attentive, friendly service; greets and assists guests; answers questions and gives directions; and shares information about nearby areas and attractions. It also involves supporting marketing efforts, maintaining claim checks and guest folio archives, obtaining information about daily events and rates, and collecting parking operations data where applicable. Work is performed according to established procedures and specific directions, with frequent checks or verification. Most work takes place outdoors for extended periods, potentially for the entire shift, and may involve exposure to extreme heat and cold. Travel of up to 5% may be required. The role requires extended periods of sitting or standing and may involve running, walking, climbing stairs, crouching, kneeling, and lifting or moving objects.
Requirements
- High school diploma or GED; alternatively, the posting allows an equivalent combination of education and experience if the candidate does not have a high school diploma or GED.
- Must be at least 18 years of age.
- One to three months of related experience and/or training, or an equivalent combination of education and experience if no high school diploma or GED.
- Knowledge of traffic and valet procedures.
- Ability to read and write standard English and comprehend simple instructions, short correspondence, and memos.
- Ability to write simple correspondence and present information effectively in one-on-one and small-group situations.
- Ability to perform basic arithmetic with three-digit numbers, including operations involving American money, weight, volume, and distance measurements.
- Ability to understand 24-hour and military time systems and rates applicable to elapsed time.
- Ability to drive a manual-transmission vehicle and perform parallel parking.
- Ability to meet the physical demands described, including sitting or standing for extended periods, and lifting or moving objects weighing up to 50 pounds occasionally, up to 25 pounds frequently, and more than 10 pounds constantly.
Nice To Haves
- Customer service experience preferred.
- Register or computer experience preferred.
Responsibilities
- Direct vehicular traffic while providing attentive, friendly service to patients and guests.
- Assist the marketing department with marketing efforts targeted to existing clients.
- Maintain a pleasant, friendly, and professional demeanor with guests, location staff, and coworkers; greet guests promptly.
- Use guests’ last names when appropriate, use the appropriate salutation, welcome guests, and follow Towne Park phone etiquette.
- Maintain accuracy and composure under pressure.
- Assist guests with directions and other inquiries, and provide information about the surrounding area and attractions.
- Stand while serving guests and protect guest confidentiality in accordance with HIPAA requirements.
- Collect data in accordance with parking operations, where applicable.
- Obtain information about daily events and applicable rates.
- Maintain claim checks and guest folio archives.
- Run at top speed to park and retrieve vehicles, while driving slowly and cautiously.
- Issue valet parking tickets as directed and follow mystery shop standards.
- Follow site parking policies and procedures and, when required, park and retrieve guest vehicles safely and promptly.
- Assist with guest luggage delivery and pickup during arrivals and departures, where applicable.
- Perform other duties as assigned.
Benefits
- Eligible employees may enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits.
- Eligible employees may enroll in the company’s 401(k) retirement savings plan.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
