Valet Drivers - The Banker's Alley Hotel - Nashville - Overnight shift preferred

Towne Park • Nashville, TN

2d • Onsite

About The Position

The Valet Driver, also described as a Guest Service Associate, provides attentive, friendly, and efficient hospitality to guests at Banker's Alley Hotel in Nashville. The role involves parking and retrieving guest vehicles safely and promptly, assisting with luggage and bell services, and helping guests with directions, transportation, reservations, and facility information. Starting pay is $9 per hour plus tips; the stated tip range is $5–$11 per hour. Select shifts receive bonus pay. All shifts are available, and overnight shifts are preferred.

Requirements

• High school diploma or GED.
• Valid driver's license for the state of application, or within a commutable distance from that state, as applicable.
• One month of related experience or training, or an equivalent combination of education and experience.
• Knowledge of principles and processes for providing customer and personal services.
• Ability to read and write standard English, understand simple instructions and correspondence, and write simple correspondence.
• Ability to present information effectively in one-on-one and small-group situations.
• Ability to perform basic arithmetic with three-digit numbers and American currency.
• Ability to understand 24-hour and military time systems and rates based on elapsed time.
• Ability to perform parallel parking.

Nice To Haves

• Ability to operate a manual transmission.

Responsibilities

• Maintain a pleasant, friendly, and professional demeanor with guests, coworkers, and clients; greet guests promptly, use their last names, and welcome them using the salutation of the day.
• Follow proper phone etiquette and remain in designated areas when not completing other tasks.
• Park and retrieve guest vehicles slowly and cautiously, open vehicle and hotel doors, and assist with bell services and luggage storage.
• Help guests with directions, taxis, reservations, and other inquiries; provide information about facility outlets, meeting rooms, amenities, and local attractions.
• Deliver messages, items, and guest amenities as requested, and shuttle guests to locations approved by the hotel.
• Explain parking rates and vehicle retrieval procedures; issue claim checks after receiving vehicle keys and collect claim checks before returning keys.
• Complete and maintain valet ticket and vehicle records, including key tags, guest folios, vehicle locations, damage surveys, and claim-check receipts; record the vehicle location on key tags after parking.
• Calculate and collect parking revenue when needed.

Benefits

• Medical benefits are offered to all employees.
• Eligible employees may enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits.
• Eligible employees may enroll in the company's 401(k) retirement savings plan.
• Select shifts receive bonus pay.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED