Valet Captain - Detroit Hospitality

SP Plus•Detroit, MI

About The Position

SP+, a Metropolis company, is an artificial intelligence company that uses computer vision to provide checkout-free parking experiences. SP+ operates a parking network with more than 23,000 employees at over 4,000 locations across North America and Europe. The Valet Captain role is based in Detroit, Michigan, and involves providing safe, attentive valet service while supporting a seamless experience for clients and customers. The position is listed with an hourly rate of $18 to $19, plus tips, and requires obtaining a Parking Attendant License.

Requirements

Obtain a Parking Attendant License.
Have a valid state driver’s license, current address, and acceptable driving record.
Provide proof of eligibility to work legally in the United States if hired.
Accurately communicate information to customers and coworkers and respond professionally to customer problems or complaints.
Read, write, add, and subtract U.S. currency, and understand instructions, short emails, and memos.
Follow written and verbal instructions and adapt calmly to changes, delays, and unexpected events.

Nice To Haves

Ability to safely drive a vehicle with a manual transmission.
Availability to work special shifts if needed, including second or third shift and/or weekends.

Responsibilities

Resolve client requests and concerns efficiently, find solutions to problems, and communicate proactively with clients.
Inspect each vehicle before parking it and note any findings.
Explain valet rates to customers.
Follow traffic laws and safe driving practices.
Report accidents, safety hazards, unusual occurrences, and policy violations to management.
Know the area's major streets, landmarks, and freeways to support customers’ transportation experience.
Arrive on time for every scheduled shift in a clean uniform and remain in complete uniform throughout the shift.
Assist management with additional duties as assigned.