Valet/Bellperson- OVERNIGHT

EOS•San Francisco, CA

4d•Onsite

About The Position

The Overnight Valet/Bellperson is an essential part of the Hotel Zoe guest experience, providing a warm welcome and memorable service from the moment guests arrive. The role includes greeting guests, assisting with luggage, safely parking and retrieving vehicles in the hotel garage, and offering personalized assistance. The employee anticipates guest needs, assists guests with disabilities, shares information about hotel amenities and operating hours, and helps ensure guests feel welcomed and valued. The position works overnight from 10:00 p.m. to 6:00 a.m. and is full-time. The employee works throughout the hotel, including the entrance, lobby, bell desk, guest floors, garage, and vehicle loading and unloading areas. The role involves frequent interaction with guests, colleagues, vendors, and transportation providers, and may be fast-paced during busy arrival and departure periods, events, and high-occupancy dates. Varying schedules, including weekends and holidays, may be required to meet hotel business needs. The wage rate is $23.53 per hour. Hotel Zoe offers competitive salaries and benefits for full-time hourly employees, as well as employee discounts and other perks.

Requirements

Valid driver’s license and clean driving record.
Ability to operate both manual and automatic transmission vehicles.
Excellent verbal communication and interpersonal skills, with the ability to interact professionally with guests and colleagues.
Friendly, approachable, service-oriented attitude and commitment to guest satisfaction.
Organizational skills, attention to detail, and ability to prioritize multiple tasks in a fast-paced environment.
Ability to anticipate guest needs, exercise sound judgment, and respond effectively to changing priorities.
Ability to work collaboratively with multiple hotel departments.
Flexibility to work varying shifts, including weekends and holidays, based on business needs.
Ability to regularly stand, walk, bend, reach, and move throughout the shift.
Ability to lift, carry, push, and pull luggage and other items weighing up to 50 pounds, with or without reasonable accommodation.
Ability to maneuver luggage carts and assist guests with loading and unloading belongings.
Ability to navigate hotel entrances, ramps, stairs, parking areas, and other property locations as required.
Ability to work outdoors in varying weather conditions.
Ability to safely enter, exit, park, and retrieve a variety of guest vehicles.

Nice To Haves

High school diploma or equivalent.
Previous hospitality, valet, bell services, or customer service experience.
Basic knowledge of San Francisco attractions, dining, transportation, and local points of interest.

Responsibilities

Greet arriving guests warmly and professionally, creating a positive first impression.
Load, unload, transport, and deliver guests’ luggage and personal belongings with care.
Safely park and retrieve guest vehicles in the hotel garage, follow vehicle-handling and safety procedures, inspect vehicles for visible damage, and report concerns or incidents to management.
Escort guests to their rooms when requested, explain room features, and provide information about hotel amenities and services.
Provide accurate information about hotel facilities and hours, local attractions, transportation, restaurants, and activities.
Respond promptly to guest requests, deliver packages and amenities, coordinate transportation, and communicate service needs to the appropriate departments.
Anticipate guest needs and provide attentive assistance, including to guests requiring additional support.
Address guest concerns professionally, take appropriate steps to resolve issues, and escalate matters to management when necessary.
Protect guest belongings and maintain the security of vehicle keys and luggage while following hotel safety, security, and operational procedures.
Keep the bell desk clean and organized and maintain luggage carts, vehicle keys, and other necessary equipment.
Communicate with Front Office, Housekeeping, Valet, and other departments to coordinate guest service and follow-up.
Complete shift reports, document relevant guest interactions or incidents, and provide thorough shift pass-downs.
Maintain a polished appearance, professional demeanor, and positive attitude while representing Hotel Zoe’s service standards.