Valet/Bellperson- OVERNIGHT

EOS Hospitality•San Francisco, CA

10h•Onsite

About The Position

The Overnight Valet/Bellperson is an essential part of the Hotel Zoe guest experience, creating a warm and memorable welcome. The role provides hospitality by greeting guests, assisting with luggage, safely parking and retrieving vehicles in the hotel garage, and offering personalized service. The employee anticipates guest needs, assists guests with disabilities, provides information about hotel amenities and operating hours, and helps guests feel welcomed and valued throughout their stay. Professionalism, teamwork, and outstanding service are central to the position. This is a full-time overnight position with scheduled hours of 10:00 p.m. to 6:00 a.m. Work takes place throughout the hotel, including its entrance, lobby, bell desk, guest floors, garage, and vehicle loading and unloading areas. The role involves frequent interaction with guests, colleagues, vendors, and transportation providers and may be fast-paced during peak arrivals, departures, events, and high-occupancy periods. Employees may be required to work varying schedules, including weekends and holidays, according to hotel business needs. The position pays $23.53 per hour. Hotel Zoe, part of EOS Hospitality Group, offers competitive salaries and benefit plans. Full-time hourly benefits include tiered medical plans through Cigna or Kaiser, chiropractic and acupuncture coverage, long-term disability, tiered PPO dental plans, voluntary supplemental medical plans, vision, paid holidays, an employee assistance program, PTO and sick pay, a flexible spending account, 401(k) matching, life and AD&D insurance, and pre-tax commuter and parking benefits. Perks include EOS employee rates, 50% off food and beverage and retail, discounts at Pescatore Restaurant, an employee job referral program, recognition programs and appreciation events, and discounts on offsite parking and work safety shoes.

Requirements

Valid driver’s license and clean driving record.
Ability to operate both manual and automatic transmission vehicles.
Excellent verbal communication and interpersonal skills, with the ability to interact professionally with guests and colleagues.
Friendly, approachable, service-oriented attitude and strong commitment to guest satisfaction.
Strong organizational skills, attention to detail, and ability to prioritize multiple tasks in a fast-paced environment.
Ability to anticipate guest needs, exercise sound judgment, and respond effectively to changing priorities.
Ability to work collaboratively with multiple hotel departments.
Flexibility to work varying shifts, including weekends and holidays, based on business needs.
Ability to regularly stand, walk, bend, reach, and move throughout the shift.
Ability to lift, carry, push, and pull luggage and other items weighing up to 50 pounds, with or without reasonable accommodation.
Ability to safely maneuver luggage carts and assist guests with loading and unloading belongings.
Ability to navigate hotel entrances, ramps, stairs, parking areas, and other property locations as required.
Ability to work outdoors in varying weather conditions while assisting arriving and departing guests.
Ability to safely enter, exit, park, and retrieve a variety of guest vehicles.

Nice To Haves

High school diploma or equivalent preferred.
Previous hospitality, valet, bell services, or customer service experience preferred.
Basic knowledge of San Francisco attractions, dining, transportation, and local points of interest preferred.

Responsibilities

Greet arriving guests warmly, professionally, and in a friendly manner.
Assist guests with loading, unloading, transporting, and delivering luggage and personal belongings.
Safely park and retrieve guest vehicles in the hotel garage; follow vehicle-handling, safety, and security procedures; inspect vehicles for visible damage and promptly report concerns or incidents to management.
Escort guests to rooms when requested, explain room features, and provide information about hotel amenities and services.
Provide accurate information about hotel facilities and operating hours, local attractions, transportation options, restaurants, and activities.
Respond promptly to guest requests, including delivering packages, amenities, and other items; coordinate transportation and communicate service needs to appropriate departments.
Anticipate guest needs and provide attentive assistance, including to guests who need additional support.
Address guest concerns courteously and professionally, take appropriate action to resolve issues, and escalate matters to management when necessary.
Protect guest belongings and maintain the security of vehicle keys and luggage; follow hotel safety, security, and operational procedures.
Keep the bell desk clean, organized, and professional, and maintain luggage carts, vehicle keys, and other necessary equipment.
Communicate with Front Office, Housekeeping, Valet, and other hotel departments to support seamless service and timely follow-up.
Complete required shift reports, document relevant guest interactions or incidents, and provide thorough pass-downs between shifts.
Maintain a polished appearance, professional demeanor, and positive attitude while representing Hotel Zoe’s service standards.

Benefits

Tiered medical plans through Cigna or Kaiser, including chiropractic and acupuncture plans.
Long-term disability.
Tiered PPO dental plans.
Voluntary supplemental medical plans.
Vision coverage.
Paid holidays.
Employee assistance program.
PTO and sick pay.
Flexible spending account (FSA).
401(k) matching program.
Life and AD&D insurance.
Pre-tax commuter and parking benefits.
EOS employee rates and 50% off food and beverage and retail.
Employee discounts in Pescatore Restaurant.
Employee job referral program.
Employee recognition programs and appreciation events.
Discounts on offsite parking and work safety shoes.