Valet/Bellperson (Part-Time)

EOS Hospitality•San Francisco, CA

5d•Onsite

About The Position

The Part-Time Valet/Bellperson is an essential part of the Hotel Zoe guest experience, creating a warm and memorable welcome. The role provides hospitality by greeting guests, assisting with luggage, safely parking and retrieving guest vehicles in the hotel garage, and offering personalized service. The position calls for a proactive, attentive, guest-focused team member who anticipates guest needs, assists guests with disabilities, shares information about hotel amenities and operating hours, and helps every guest feel welcomed and valued. Work takes place throughout the hotel, including the entrance, lobby, bell desk, guest floors, garage, and vehicle loading and unloading areas. The role involves frequent interaction with guests, colleagues, vendors, and transportation providers. It can be fast-paced during peak arrivals and departures, special events, and high-occupancy dates. Schedules may vary according to hotel business needs, including weekends and holidays. The wage rate is $22.53 per hour.

Requirements

Valid driver’s license and clean driving record.
Ability to operate both manual and automatic transmission vehicles.
Excellent verbal communication and interpersonal skills for interacting professionally with guests and colleagues.
Friendly, approachable, service-oriented attitude and commitment to guest satisfaction.
Strong organizational skills, attention to detail, and ability to prioritize multiple tasks in a fast-paced environment.
Ability to anticipate guest needs, exercise sound judgment, and respond effectively to changing priorities.
Ability to collaborate with multiple hotel departments.
Flexibility to work varying shifts, including weekends and holidays, based on business needs.
Ability to regularly stand, walk, bend, reach, and move throughout a shift.
Ability to lift, carry, push, and pull items weighing up to 50 pounds, with or without reasonable accommodation.
Ability to maneuver luggage carts, assist with loading and unloading belongings, navigate hotel entrances, ramps, stairs and parking areas, work outdoors in varying weather, and safely enter, exit, park, and retrieve a variety of vehicles.

Nice To Haves

High school diploma or equivalent preferred.
Previous hospitality, valet, bell services, or customer service experience preferred.
Basic knowledge of San Francisco attractions, dining, transportation, and local points of interest preferred.

Responsibilities

Greet arriving guests warmly and professionally, creating a positive first impression.
Load, unload, transport, and deliver guests’ luggage and personal belongings carefully and efficiently.
Safely park and retrieve guest vehicles in the hotel garage, follow vehicle-handling, safety, and security procedures, inspect vehicles for visible damage, and report concerns or incidents to management.
Escort guests to their rooms when requested, explain room features, and provide information about hotel amenities and services.
Provide information about hotel facilities and operating hours, local attractions, transportation, restaurants, and activities.
Respond promptly to guest requests, deliver packages and amenities, coordinate transportation, and communicate service needs to appropriate departments.
Anticipate guest needs and provide attentive assistance, including to guests requiring additional support.
Address guest concerns courteously, take appropriate steps to resolve issues, and escalate matters to management when necessary.
Protect guest belongings and maintain the security of vehicle keys and luggage while following hotel procedures.
Keep the bell desk clean and organized and maintain luggage carts, vehicle keys, and other necessary equipment.
Communicate with Front Office, Housekeeping, Valet, and other departments to support seamless service and timely follow-up.
Complete shift reports, document relevant guest interactions or incidents, and provide thorough shift handovers.
Maintain a polished appearance, professional demeanor, and positive attitude in keeping with Hotel Zoe’s service standards.