Valet/Bellperson (Part-Time)

EOS•San Francisco, CA

4d•Onsite

About The Position

The Part-Time Valet/Bellperson supports the Hotel Zoe guest experience by welcoming guests, assisting with luggage, and safely parking and retrieving vehicles in the hotel garage. The role delivers attentive, personalized hospitality by anticipating guest needs, assisting guests who need additional support, explaining hotel amenities and services, and providing useful information about the local area. It also involves responding to guest requests, addressing concerns, coordinating with hotel departments, and following safety, security, and operational procedures. The position works throughout the hotel, including the entrance, lobby, bell desk, guest floors, garage, and vehicle loading areas. Shifts may vary and may include weekends and holidays according to business needs. The listed wage is $22.53 per hour.

Requirements

Valid driver’s license and clean driving record.
Ability to operate both manual and automatic transmission vehicles.
Excellent verbal communication and interpersonal skills for professional interactions with guests and colleagues.
Friendly, approachable, service-oriented attitude and commitment to guest satisfaction.
Strong organizational skills, attention to detail, and ability to prioritize multiple tasks in a fast-paced environment.
Ability to anticipate guest needs, exercise sound judgment, and respond effectively to changing priorities.
Ability to collaborate with multiple hotel departments.
Flexibility to work varying shifts, including weekends and holidays, based on business needs.
Ability to regularly stand, walk, bend, reach, and move throughout the shift.
Ability to lift, carry, push, and pull items weighing up to 50 pounds, with or without reasonable accommodation.
Ability to maneuver luggage carts, assist with loading and unloading belongings, and navigate entrances, ramps, stairs, parking areas, and other property locations.
Ability to work outdoors in varying weather conditions.
Ability to safely enter, exit, park, and retrieve a variety of guest vehicles.

Nice To Haves

High school diploma or equivalent.
Previous hospitality, valet, bell services, or customer service experience.
Basic knowledge of San Francisco attractions, dining, transportation, and local points of interest.

Responsibilities

Greet arriving guests warmly and professionally.
Load, unload, transport, and deliver guests’ luggage and personal belongings.
Safely park and retrieve guest vehicles, follow vehicle-handling procedures, inspect vehicles for visible damage, and report concerns or incidents to management.
Escort guests to their rooms when requested, explain room features, and provide information about hotel amenities and services.
Share accurate information about hotel facilities, operating hours, local attractions, transportation, restaurants, and activities.
Respond promptly to guest requests, deliver packages and amenities, coordinate transportation, and communicate service needs to relevant departments.
Anticipate guest needs and provide attentive assistance to guests who require additional support.
Address guest concerns professionally, take appropriate steps to resolve issues, and escalate matters to management when necessary.
Protect guest belongings and maintain the security of vehicle keys and luggage while following hotel safety and security procedures.
Keep the bell desk clean and organized and maintain luggage carts, vehicle keys, and other equipment.
Coordinate with Front Office, Housekeeping, Valet, and other hotel departments to support timely, seamless service.
Complete required shift reports, document relevant guest interactions or incidents, and provide thorough shift pass-downs.
Maintain a polished appearance, professional demeanor, and positive attitude consistent with Hotel Zoe’s service standards.