Valet Attendant - Sheraton Portsmouth Harborside

Towne Park • Portsmouth, NH

18d • Onsite

About The Position

The Valet Attendant, also described as a Guest Service Associate, provides attentive, friendly, and efficient hospitality services. The role parks and retrieves guest vehicles safely and promptly, assists with luggage and bell services, and helps guests with questions, directions, transportation, reservations, and information about hotel amenities and nearby attractions. The attendant explains parking procedures and rates, manages vehicle claim checks and related records, and collects parking revenue when needed.

The available shifts are 7 a.m.–3 p.m. and 3 p.m.–11 p.m.; full-time and part-time schedules are available. The role is based at the Sheraton Portsmouth Harborside. Most work is outdoors for extended periods, potentially for the entire shift, and employees may be exposed to extreme heat or cold. Travel of up to 5% may be required.

Requirements

• High school diploma or GED.
• Valid driver’s license for the state of application, or within a commutable distance from that state, as applicable.
• One month of related experience and/or training, or an equivalent combination of education and experience.
• Knowledge of principles and processes for providing customer and personal services.
• Ability to read and write standard English, understand simple instructions and correspondence, and write simple correspondence.
• Ability to present information effectively in one-on-one and small-group situations with guests, clients, and coworkers.
• Ability to perform basic arithmetic, including calculations involving American currency, and understand 24-hour and military time systems and rates based on elapsed time.
• Ability to meet the described physical demands, including extended sitting or standing, mobility and bending activities, and lifting or moving objects as specified.

Nice To Haves

• Ability to operate a manual-transmission vehicle is highly desirable.
• Ability to perform parallel parking.

Responsibilities

• Maintain a pleasant, friendly, and professional demeanor with guests, coworkers, and clients; greet guests and use their last names during interactions.
• Welcome guests using the salutation of the day, follow Towne Park phone etiquette, and remain in designated areas when not completing other tasks.
• Park and retrieve vehicles slowly and cautiously; assist with bell services and luggage storage, and open vehicle and hotel doors for guests.
• Assist guests with directions, taxis, reservations, and other inquiries; provide information about facility outlets, meeting rooms, amenities, and local attractions.
• Deliver messages, items, or guest amenities and shuttle guests to approved locations as needed.
• Explain parking rates and retrieval procedures; issue claim checks after receiving vehicle keys and collect claim checks before returning keys.
• Complete and maintain vehicle ticket information, including key tags, guest folios, vehicle locations, damage surveys, and claim-check receipts; record vehicle locations on key tags.
• Calculate and collect parking revenue when needed.

Benefits

• $300 sign-on bonus.
• Hourly base pay of $14–$16, plus tips averaging $25–$75 per shift.
• Eligible employees may enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits, subject to eligibility and plan terms.
• Eligible employees may enroll in the company’s 401(k) retirement savings plan, subject to eligibility and plan terms.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED