Valet Attendant

Colonial Parking Inc•Washington, DC

10d•Onsite

About The Position

The Valet Attendant delivers Colonial Parking’s service standards during customer interactions by safely and promptly parking and retrieving customer vehicles, assisting passengers as they enter and exit vehicles, and supporting orderly and safe traffic movement in valet areas. The position is assigned to a parking location in the Washington, DC metro area and reports to the Operations Manager. The attendant verifies supplies at the start of each shift, manages vehicle flow, issues and handles valet tickets and keys, maintains accurate records, and completes end-of-shift documentation. The role also includes providing courteous customer service, keeping the valet stand and driveway orderly, reporting incidents, and completing damage reports when needed. Minor cleaning or maintenance, cashier coverage when expressly authorized, and other assigned duties may also be required. Work takes place in valet lanes, parking garages, lots, and other assigned parking areas. The employee may encounter outdoor weather, vehicle fumes, airborne particles, and minimal to moderate noise. The position involves regular interaction with customers, coworkers, management, vendors, and property or client representatives. Compensation depends on the assigned location, experience, job-related qualifications, and the company’s approved compensation structure.

Requirements

High school diploma.
One year of related experience.
Ability to read and understand verbal instructions and written correspondence.
Ability to communicate effectively verbally and in writing.
Ability to resolve customer concerns professionally and courteously.
Possession and maintenance of a valid driver’s license.
Ability to safely operate vehicles with manual or automatic transmissions.
Ability to maintain a professional and friendly demeanor with employees and parking customers.

Nice To Haves

Background in the service industry.
Knowledge of major streets, local landmarks, and highway entrances in the surrounding area.

Responsibilities

Verify that necessary supplies are available at the start of each shift.
Safely, carefully, and promptly park and retrieve customer vehicles.
Assist customers and passengers entering and exiting vehicles, including with luggage and personal items.
Control vehicle flow in the valet driveway while maintaining pedestrian safety.
Place numbered tickets on vehicles and issue corresponding claim tickets to hotel guests and visitors.
Complete end-of-shift documentation and transfer keys and related parking tickets to employees on the next shift.
Maintain accurate operational and vehicle records.
Provide customer service according to company standards, including maintaining the required uniform appearance, greeting customers, answering questions, addressing concerns, and thanking customers upon exit.
Keep the valet stand and driveway neat and orderly, free of trash and debris, with clean windows and no unapproved posters or decorative items.
Report to work on time and communicate professionally and courteously with customers and coworkers.
Promptly notify management of incidents or circumstances requiring attention.
Complete Customer Damage Reports with customers when needed and relay claims information to the Claims Department with assistance from the Shift Manager.
Review, understand, and acknowledge company policies and procedures relating to assigned duties when requested.
Perform minor cleaning or maintenance tasks when directed by local management and in accordance with company maintenance checklists.
Substitute for cashiers when operationally necessary if expressly authorized by the direct supervisor.
Perform other duties as assigned by the Operations Manager.