Valet Attendant - Sheraton Portsmouth Harborside

Towne Park • Portsmouth, NH

3d • $14 - $16 • Onsite

About The Position

The Valet Attendant, identified in the job summary as a Guest Service Associate, provides attentive, friendly, and efficient hospitality services to guests. The role parks and retrieves guest vehicles safely and promptly, assists with luggage and bell services as needed, and supports guests during arrival and departure. The position is at the Sheraton Portsmouth Harborside and requires a valid New Hampshire driver's license. Available schedules are 7 a.m.–3 p.m. and 3 p.m.–11 p.m.; both full-time and part-time schedules are offered. Compensation is $14–$16 per hour plus tips, with an average of $25–$75 in tips per shift.

The role explains parking rates and vehicle retrieval procedures, manages claim checks and vehicle documentation, and calculates and collects revenue when needed. It also provides guests with directions, local information, and assistance with taxis, reservations, facility amenities, messages, and approved shuttle transportation. Most work is outdoors, sometimes for the entire shift, and employees may experience extreme heat and cold. Travel of up to 5% may be required.

Requirements

• Valid driver's license for the state of application or within a commutable distance; a valid New Hampshire driver's license is required for this position.
• High school diploma or GED.
• One month of related experience and/or training, or an equivalent combination of education and experience.
• Knowledge of principles and processes for providing customer and personal services.
• Ability to read and write standard English, comprehend simple instructions and short correspondence, and write simple correspondence.
• Ability to present information effectively in one-on-one and small-group situations to guests, clients, and coworkers.
• Ability to perform basic arithmetic with three-digit numbers and to use American currency; understand 24-hour and military time and rates based on elapsed time.
• Ability to perform parallel parking.
• Ability to meet the role’s physical demands, including extended sitting or standing, movement and handling tasks, and lifting or exerting force as described in the posting.

Nice To Haves

• Ability to operate a manual-transmission vehicle is highly desirable.

Responsibilities

• Maintain a pleasant, friendly, and professional demeanor with guests, coworkers, and clients; greet guests within five feet and use guests’ last names.
• Use the appropriate salutation, welcome guests, follow Towne Park phone etiquette, and remain in designated areas when not completing other tasks.
• Park and retrieve vehicles slowly and cautiously; assist with bell services and luggage storage as needed; open vehicle and hotel doors for guests.
• Assist guests with directions, taxis, reservations, and other inquiries; provide information about facility outlets, meeting rooms, amenities, and local attractions.
• Deliver messages, items, and guest amenities as requested, and shuttle guests to locations approved by the property.
• Explain parking rates and retrieval procedures to guests upon arrival.
• Issue claim checks after receiving vehicle keys and collect claim checks before returning keys.
• Complete and maintain ticket information, including key tags, guest folios, vehicle locations, damage surveys, and claim-check receipts; record the vehicle location on key tags after parking.
• Calculate and collect revenue for vehicles when needed.

Benefits

• Eligible employees may enroll in accident insurance, critical illness insurance, hospital indemnity insurance, telemedicine benefits, and the company’s 401(k) retirement savings plan. Eligibility depends on job classification, length of employment, and hours worked; seasonal and temporary roles are not eligible for these listed benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED