Hotel Valet Attendant - Sheraton Dallas Hotel

Towne Park•Dallas, TX

About The Position

The Guest Service Associate provides attentive, friendly, and efficient hospitality services to hotel guests. The role includes parking and retrieving guest vehicles promptly and safely, assisting with luggage and bell services when needed, and helping guests with directions, transportation, reservations, and questions about hotel amenities and local attractions. The associate explains valet procedures and rates, manages vehicle claim checks and keys, maintains accurate vehicle and ticket records, and collects parking revenue when required. Work is primarily outdoors, potentially for the entire shift, and may involve exposure to extreme heat or cold.

Requirements

High school diploma or GED.
Valid driver's license for the state of employment, or within a commutable distance from that state, as applicable.
One month of related experience and/or training, or an equivalent combination of education and experience.
Knowledge of principles and processes for providing customer and personal services.
Ability to read and write standard English, comprehend simple instructions and short correspondence, write simple correspondence, and present information effectively in one-on-one and small-group situations.
Ability to perform basic arithmetic with three-digit numbers and to calculate using units of American money.
Ability to understand 24-hour and military time systems and rates applicable to elapsed time.
Ability to perform parallel parking.
Ability to meet the physical demands of the role, including extended sitting or standing, walking, running as needed, climbing stairs, and lifting or exerting up to 100 pounds occasionally, 50 pounds frequently, and 20 pounds constantly.

Nice To Haves

Ability to operate a manual transmission.

Responsibilities

Maintain a pleasant, friendly, and professional demeanor with guests, coworkers, and clients; greet guests within five feet and use their last names during interactions.
Use the salutation of the day, welcome guests, follow Towne Park phone etiquette, and remain in designated areas when not completing other tasks.
Park and retrieve vehicles slowly and cautiously; assist with bell services and luggage storage, and open vehicle and hotel doors for guests.
Assist guests with directions, taxis, reservations, and other inquiries; provide information about hotel outlets, meeting rooms, amenities, and local attractions.
Deliver messages, items, and guest amenities as requested, and shuttle guests to locations approved by the property.
Explain parking rates and vehicle retrieval procedures to arriving guests.
Issue claim checks after receiving vehicle keys, collect claim checks before returning keys, and accurately maintain ticket, key tag, guest folio, vehicle location, damage survey, and claim check receipt information.
Complete the vehicle location information on key tags after parking vehicles.
Calculate and collect vehicle parking revenue when needed.