Valet Attendant - Sheraton Portsmouth Harborside

Towne Park•Portsmouth, NH

1d•$14 - $16

About The Position

The Valet Attendant (identified in the job description as a Guest Service Associate) provides attentive, friendly, and efficient hospitality services to guests. The role includes parking and retrieving guest vehicles promptly and safely, assisting with luggage and bell services as needed, and supporting guests during arrival and departure. The position is at the Sheraton Portsmouth Harborside. The hourly base pay range is $14–$16, plus tips averaging $25–$75 per shift. A $300 sign-on bonus is offered. Both full-time and part-time schedules are available, with shifts from 7 a.m.–3 p.m. and 3 p.m.–11 p.m. Employees may enroll in accident, critical illness, hospital indemnity, and telemedicine benefits, and in the company’s 401(k) retirement savings plan. Eligibility depends on job classification, employment duration, and hours worked; benefits may be subject to plan terms and change. Seasonal and temporary roles are not eligible for the listed benefits. The job is routine and follows established practices, procedures, and specific operational directions. Work is checked or verified frequently. The majority of work is performed outdoors, potentially for an entire shift, with exposure to extreme heat and cold. Weather protection may be provided, but may not protect against temperature changes. Travel of up to 5% may be required.

Requirements

High school diploma or GED.
Valid driver’s license for the state where applying, or within a commutable distance from that state, as applicable.
One month of related experience and/or training, or an equivalent combination of education and experience.
Knowledge of principles and processes for providing customer and personal services.
Ability to read and write standard English, understand simple instructions and short correspondence, and write simple correspondence.
Ability to present information effectively in one-on-one and small-group situations to guests, clients, and employees.
Ability to perform basic arithmetic, including operations with three-digit numbers and American currency.
Ability to understand 24-hour and military time systems and rates applicable to time passed.
Ability to perform parallel parking.

Nice To Haves

Ability to operate a manual transmission is highly desirable.

Responsibilities

Maintain a pleasant, friendly, and professional demeanor with guests, co-workers, and clients; acknowledge and greet guests within five feet and use guests’ last names.
Use the appropriate salutation, welcome guests, follow Towne Park phone etiquette, and remain in designated areas when not completing tasks.
Park and retrieve vehicles slowly and cautiously; assist with bell services and luggage storage as needed; open vehicle and hotel doors for guests.
Assist guests with directions, taxis, reservations, and other inquiries; provide information about facility outlets, meeting rooms, amenities, and local attractions.
Deliver messages, items, or guest amenities as requested and shuttle guests to locations approved by the property.
Explain parking rates and vehicle retrieval procedures to guests upon arrival.
Issue claim checks after receiving vehicle keys and collect claim checks before issuing keys.
Complete and maintain vehicle ticket information, including key tag, guest folio, vehicle location, damage survey, and claim-check receipt; record the location on key tags after parking vehicles.
Calculate and collect revenue for vehicles when needed.