Valet Attendant - AC Hotel Portsmouth

Towne Park • Portsmouth, NH

1d • Onsite

About The Position

The Valet Attendant, identified in the job summary as a Guest Service Associate, provides attentive, friendly, and efficient hospitality services. The role parks and retrieves guest vehicles safely and promptly, assists with luggage and bell services, and supports guests during arrival and departure. The attendant also provides information and directions, helps with guest requests, and explains parking rates and retrieval procedures. Vehicle and valet-ticket information must be completed and maintained consistently.

Requirements

• High school diploma or GED.
• Valid driver's license for the state of application or within a commutable distance, as applicable.
• One month of related experience and/or training, or an equivalent combination of education and experience.
• Knowledge of principles and processes for providing customer and personal services.
• Ability to read and write standard English; comprehend simple instructions, short correspondence, and memos; and write simple correspondence.
• Ability to present information effectively in one-on-one and small-group situations.
• Ability to perform basic arithmetic, including operations with three-digit numbers and American currency.
• Ability to understand 24-hour and military time systems and rates applicable to elapsed time.
• Ability to perform parallel parking.

Nice To Haves

• Ability to operate a manual transmission.

Responsibilities

• Maintain a pleasant, friendly, and professional demeanor with guests, co-workers, and clients; greet guests promptly and use their last names.
• Welcome guests using the salutation of the day, follow proper phone etiquette, and remain in designated areas when not completing other tasks.
• Park and retrieve vehicles slowly and cautiously; provide bell services and luggage storage as needed; open vehicle and hotel doors for guests.
• Assist guests with directions, taxis, reservations, and other inquiries, and provide information about facility outlets, meeting rooms, amenities, and nearby attractions.
• Deliver messages, items, and guest amenities as requested, and shuttle guests to approved locations.
• Explain parking rates and vehicle retrieval procedures upon arrival.
• Issue claim checks after receiving vehicle keys, collect claim checks before issuing keys, and maintain required vehicle, key tag, guest folio, location, damage survey, and claim-check records.
• Complete vehicle-location information on key tags after parking and calculate and collect revenue when needed.

Benefits

• Eligible employees may enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits.
• Eligible employees may enroll in the company’s 401(k) retirement savings plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED