Overnight Valet Attendant - AC Hotel Portland Downtown

Towne Park•Portland, OR

About The Position

The Guest Service Associate provides attentive, friendly, and efficient hospitality services to guests. The role parks and retrieves guest vehicles safely and promptly and assists with luggage during arrivals and departures when applicable. The position is part-time and works overnight shifts from 11 p.m. to 7 a.m. The hourly base pay range is $18.80 per hour, plus $5–$10 per hour in tips. Actual compensation may depend on job-related skills, experience, education or training, and location.

Requirements

High school diploma or GED.
Valid driver’s license for the state where applying, or within a commutable distance from that state, as applicable.
One month of related experience and/or training, or an equivalent combination of education and experience.
Knowledge of principles and processes for providing customer and personal services.
Ability to read and write standard English; comprehend simple instructions, short correspondence, and memos; and write simple correspondence.
Ability to present information effectively in one-on-one and small-group situations to guests, clients, and employees.
Ability to perform basic arithmetic with three-digit numbers, tens, and hundreds, including calculations using American money.
Ability to understand 24-hour and military time systems and rates applicable to elapsed time.
Ability to meet the physical demands of the role, including extended periods of sitting or standing, movement as needed, and lifting or exerting force up to 100 pounds occasionally, 50 pounds frequently, and 20 pounds constantly.
Ability to work outdoors for extended periods, potentially for the entire shift, and in extreme heat or cold.
Travel of up to 5% may be required.

Nice To Haves

Ability to operate a manual transmission is highly desirable.
Ability to perform parallel parking.

Responsibilities

Maintain a pleasant, friendly, and professional demeanor with guests, coworkers, and clients; greet guests within five feet and use guests’ last names.
Use the appropriate salutation and welcome guests; follow Towne Park phone etiquette and remain in designated areas when not completing tasks.
Park and retrieve vehicles cautiously; assist with bell services and luggage storage as needed; open vehicle and hotel doors for guests.
Assist guests with directions, taxis, reservations, and other inquiries; provide information about facility outlets, meeting rooms, amenities, and local attractions; deliver messages, items, and guest amenities; shuttle guests to approved locations.
Explain parking rates and vehicle retrieval procedures; issue claim checks after receiving vehicle keys and collect claim checks before returning keys.
Complete and maintain vehicle ticket information, including key tags, guest folios, vehicle locations, damage surveys, and claim-check receipts; record vehicle locations on key tags after parking.
Calculate and collect revenue for vehicles when needed.